My experience with Open Range has been horrible.

First of all, for the first four months I was receiving horrible download and upload rates, right around .5Mbs on the download side. I called them every day for those four months to try and get the issue resolved. Customer support couldn't even agree on whether or not I lived in a "high-capacity" area or not. They finally sent me a new box and that seemed to fix the problem. After one day of good service I downloaded a copy of Linux that I needed for school and they sent me a notice that they were "throttling" my account and reducing my amount of bandwidth. Apparently they have a ridiculously low download threshold of 2GB per day. When I was sold the service no one said anything about a download threshold to me and it was not mentioned in any of the literature that the sales rep gave to me. If I was aware of it I never would have signed up for the service.

I called and complained and they said that their service was geared more towards the average user that only checks their e-mail. I called BS because I know that the average user today uses the Internet for video streaming and online gaming and pointed out that someone who was only checking their e-mail wouldn't pay $50/mo for broadband when they can accomplish the same thing at about the same speed for a $9.95/mo dial-up account, that people sign-up for broadband service with the expectation that they can enjoy the other activities that the Internet has to offer.

Anyway, they restored my bandwidth and I had no problems until March 1st after they took out their payment and decided to throttle my service again.

Enough is enough. I'll pay the $30 more each month for cable Internet which doesn't have a download threshold or speeds just slightly higher than dial-up.