Hey just a quick complaint about optus and its new promo Always win and enter . I just recharged and got sent my promotional code then got delayed to use it by 7 hrs then got told it had been used i spend alot on recharging and apparently im in the gold draw but how ever i win nothing but silver prizes which are txt credit inwhich i cant even use The best i won was free gig in which went so quick im left asking myself how these billion dollar companys can treat there customers like peasents it seems they do not care . I hope some day they wake up to them selves and stop ripping honest hard working people off Thanks for nothing yours sincerly Ak

ive been on an optus wireless broadband 4 a few months now and it drops out every 30 seconds why should i pay good money 2 a network that obviously dosnt have there wireless network sorta out .hope this gets though only limited time thanks 2 optus

Optus Morley WA – Oh “No”

I went to Morley Optus last weekend,
Long term customer, money to spend,
On two new mobile phones - post paid,
Close to two thousand dollars, this upgrade.

“I need your number, ” the assistant said,
Into the computer this was fed.
Picked up his phone and made a call,
Then announces the following, no proof at all…

“Sixty nine dollars, 30 days overdue,
Billing’s advised, and it has to be true,
To get your new phones you must pay straight away,
A receipt they require, EFTPOS or credit’s okay.”

We pay MORLEY OPTUS (bill now paid twice),
I sign the new contracts, commit to the price,
Go home and get out the last Optus bill,
Recorded as paid, we owed them nil!

Went back on Monday to complain,
“It’s not our fault, it’s Billing’s claim, ”
“You took my money at this store, ”
“Too bad, call Billing, so don’t say any more.”

So decreed MORLEY MANAGER MAN,
Now I’m furious, truly I am!
“Cancel my contracts now” I say,
MANAGER MAN tells me “No, go away.”

Sixty nine dollars and twenty two cents,
A franchisee so incredibly dense!
MORLEY MANAGER MAN, proud, righteous and true,
Braying donkey, brains of Morley Zoo!

MORLEY MANAGER MAN, your pride and greed,
Is now your undoing, oh “yes” indeed!
I’m your unwilling, contracted customer still,
Your PR nightmare, spread as I will!

I was relocating my homephone (with Optus). Local calls work but I cant call mobile. Everytime I call the customer service (mentioned in the phone bill) - I was either passed around to various different disconnected departments or was being on-hold for 45min+ - Yesterday I'd like to find out how long my call finally was answered by human, and it took them 1hr 25min. Even after that long, the Optus rep (it was Mac, and then transferred to Brian) - asked me to 'hold for 30sec' and then the next thing that happened, I got transferred to main reception (with computer voice recognition to select which areas of inquiry) - at this time i had no more energy left to continue.