I have been with Orange for just over a year now.

I set up this contract with a third party copmany, who agreed to pay my £105 every three months. HTey only paid me once and this was after endless phonecalls and letters. So, i was in touch with trading standards and they told me to write to Orange. which i did, twice and they refused to accknowlegde that i sent them anything, I also called orange about 40 times. receiving no help whatsoever. I finally received a letter back which i had sent to the third party company, it was my own letter with not at this adress written on it. THis meant, like the trading standards had said that the company had gone bust, so i called orange again and again. nothing. During this period I set up the ICON 225 internet, they said that the first 3 months would be free and that there woulndt be any extra charges becase the gigabites were so big, i also requested that my mobile phone bill and the Orange icon 225 bill would be split. The latter 3 were not met.

my dad then rung Orange to get th fact thatthe thrid comppand had stopped paying me sorted and to either, cancell the contract or get it at a lower rate. It took him half an hour for him to be transfered to someone hwo could actually sort it. Even though when he first got on the phone to them he had told them that the person on the other end couldnt sort it. After around 3 hours on the phone they eventually agreed to put the bill down to £25 with unlimited texts and 300 minutes. This i was happy with, it was an affordable bill. Un benowest to me that wouldnt be the last time that i would be calling orange that week. I then got a bill through for £124. I was shocked, i didnt have that much money to pay them. It ended up that they had added the janruary and february Icon 225 bill which came to £30 onto it. When the man had told me my first 3 months would be free, and on a seperate bill. Then they told I had been charged £16 for the megabites that i went over even though thhey had said i wouldnt go over. I called orange to see what could be done, they gave me three options that could happen, although i had requested that the contract be cancelled. they said i could buy out the contract, cant afford to do that, sell the contract, who would want it after all the problems i had had with it or just pay it. THe man was rude, he was a team leader, he laughed in my face at the fact i wanted to cancel the contract. I then called my mum and when i got home she spoke to them. My mum and dad luckily agreed that they would pay the bill this month.

The saturday 14th came and the full amount had been put on (as they had taken a double payment the month before) and i called up top pay it. I had to call them back as the phone went dead but i couldnt because all outbound calls were barred. So, using the housephone i did, i then told the man that i had just payed it and that i wanted the bills splitting. He said that he would put me through to someone who could help. This lady then claimed that she couldnt split the bill as i hadnt paid the outstanding balance. By this point i had had it with Orange as i had paid the balance 40 minutes previously. I told them at collections this and they acknowelged and put a note on my account (somthing that they dont even look at, the millions of notes i have on my account). She then after me losing my temper didnt speak and i had to listen to her talking to her colleagues. Randomly i got put through to another person in another department who didnt even know why I had called. This lady was called Isha, the only name i took of the day. Eventually she sorted it, and i am waiting to see if i do get the next three months free, and split bills.

The customer services are crucial in making a happy customer. This department blatently has no communication system, noone who calls customers back to tell them what is happening. The only thing they seem to do is take your money and sell things with false claims.

Up until janruary I had had excellent service from orange, but i had had only little problems. I am highly frustrated and cannot wait until the contract is over.

I have just finally freed myself from Orange, long story but they basically messed up my e mail address when I registered, totally spelling my name wrong..this may have been down to the fact that the agent could neither speak nor understand basic english... I had two choices, wait another 20 days to re register or obtain a new email address using the pay as you go system..

I opted for the latter..what they didnt tell me was I had to log in the the original account every 90 days..or I would be cut off..this happened quite often as I didnt need an email address with my name mispelt.. Trying to get it sorted was a nightmare..as I cannot speak broken english!.. The ironical thing..if you ring up and tell them your leaving they immediatly switch you to a call centre based in the UK and you are put through to someone who attempts to talk you out of it by offering free months, modems and reduced charges.

If you need further proof that this firm are awful read the latest which ISP ratings..Orange are at the bottom (again!!)

I changed from AOL to Orange broadband wirless, once I recieved the box and tryed to install it the set up cd was not working. I then called orange Tech support which they then told me that I was not going to be connected untill two days later. I waited patiently with no internet access as AOL had cancelled my account. I called then two days later and the tech support went through a process manually of giving me access. Five days later the whole system went down at 1am I waited till the morning and called them. They got me to go through some steps of testing it and then told me there system was down and I should call the next day. Which I did and they told me the same thing and that I needed a line test done and to call them in 24 to 48 hours. I have been on the phone to them many hours and many days in total 10-15 days. They are continuosly telling me the same thing and refusing to cancel my account without having to pay the 12 month contract. Which on one occasion a supervisor told me they were canceling it and then I was to contact customer support for it to go through at there end. This did not go through and Tech support is telling me to contact customer support as they can't authorise it and then customer support is telling me they can't authorise it. Because of this I am unable to get access to any other broadband provider and currently am connect by dial up with AOL. Orange services are unreliable and unsatisfactory.

Dear Sirs,
1- I have upgraded my internet service to to 2Mbps for a drop to 1Mbps when the max download is exceeded.
Orange Jordan refuses to recognize the agreement and drops the speed to 128Kbps by some decision of one of its managers.
I have tried to solve the problem with them for the past 2 months; no manager will talk to me, they do not answer telephones, I am fed up with Orange management here in Jordan please help.
2- I pay for 2 Mbps speed, and after carrying out speed test on the internet, all of them gave under 1 Mbps.
They have given some stupid answers to our controlling authority after I complained to them about Orange.
Orange is not serving its customers with honesty.
I decided to leave by the end of September to another service provider, and I will lodge a complain with the Anti-Corruption authorities to open an investigation about Orange -Jordan
Imad Yared
King abdullah II Fund for Development
Amman-Jordan
Mobile: 962795557446

I moved house as part of my uni course. I moved my internet over to my new address on the 1st of July and after many failed attempts by both BT and Orange to connect both a home phone line and my broad band finally on the 13/09/08 the internet was up and running. After chasing the issue down continuously over the past 5 days i was told that i would not be eligable for compensations as I had not chased up the issue continuously for over a week. This seems and odd policy that I was not made aware of and as a service provider surely I should only being paying when they for fill there title and provide me with a service. I was also made to phone numerous customer service numbers and premium rate technical helplines which gave me the wrong information on numerous occasions.