Orange Savings Bank is fighting off a phishing scam attack that has besieged it for the last three months. The bank has been flooded with calls from customers who got anxious after receiving telephone calls and emails saying their accounts may have been compromised. It is having a harrowing time reassuring its customers that communication they received are only part of a cheap scam trying to make them reveal their personal information.
After an investigation, the bank has revealed how the scam attempts to get customer information. The scam is using two different emails for the purpose. The first email informs customers that some suspicious activities have shown up in their accounts. This email then asks them to call up a certain number to ascertain whether their accounts are intact. When customers call up, fraudsters ask them to reveal confidential account information on the pretext of verifying their ownership of the account.
The second email informs recipients of a general scam attack against the bank. As a part of the process of upgrading its security, it asks them to submit their account details at a link given in the email.
After getting their hands on the account details of the bank’s customers, fraudsters use the data to open new accounts or to conduct illegal transactions using these accounts. Ultimately, it is the bank’s customers who bear the brunt of the scam.
While Orange Savings Bank President, Stephen Lee, is frustrated at the amount of resources the scam is draining from the bank, he stated that the bank, together with the FBI, will do what it takes in saving its customers from the scam.
The bank has urged its customers to call at 883-3563 to obtain more information on the scam.