I wanted to do something special to celebrate our 22nd wedding anniversary, so after much debate. I located a Mystery Dinner Theatre taking place on an old steam locomotive!
This started to sound like something we would both enjoy, which we did in spite of the choice of lodging. We researched the area and decided to go that little bit extra for a one time event like a 22nd anniversary weekend. We booked and paid for what appeared online as a splendid old historic INN ... perfect, well not so fast.
We booked and paid for our nice little historic suite through ORBITZ 2 nights for $267.42 -- then when we got there the "hotel" ask for our credit card as "confirmation." The room was a typical 'bait &switch' any Holiday Inn express would have been as delightful! -- over a month has past -- numerous phone calls have taken place -- the double charge of 210.90 by the hotel has been credited to our account -- but we have still paid $56.52 more than what the hotel was charging us. ORBITZ made us feel like they were the injured party and they would refund us the $210.90 we were overcharged, and wanted us to go away thinking the difference between the 56.52 and the 210.90 was their way of apologizing for our disastrous weekend! Only to find that the "hotel" had already credited the money back to ORBITZ as a miscommunication. Bottom line we still had a 'bait & switch' room without the airy balcony and the accommodations displayed on the website, and were harassed by mouthy little condescending desk clerks for attempting to retrieve our overpayment!