I made a group reservation.

March 10th

- They processed the payment by check

- They also left me a voice mail and e-mailed me to say that they couldn't give me the hotel rate that I placed a deposit on.

March 12th

- I canceled the reservation and asked for a refund

April 15th

- I checked on the status of the refund.

April 16th

- The said that it takes 4-6 weeks.

May 7th

- filed a complaint with BBB

May 8th

- received a response from Orbitz saying the hotel just sent the money back and they would be sending the refund in 10 days.

- BBB asked if I wanted to accept this response

May 17

- replied to BBB that I do not accept the response because it's been 10 days and I still haven't received a refund

As you can see, it looks like Orbitz is either hard up for money and doesn't want to let any money go back out the door or they're running some type of scam on customers by baiting and switching prices and then never giving a refund. Out of all the complaints about them that I saw at the Better Business Bureaus, most are about refunds. If I can't find a lawyer to sue for this, I'm going to small claims court.

Having booked three flights through Orbitz all connecting one to the other: IE: Miami to Mexico City, Mexico City to Puerto Vallarta, Puerto Vallarta back to Mexico City. They failed disastrously when the MEX to PVR was cancelled and moved to a flight which does not even connect from the incoming flight to connect with. It was a 2pm arrival with a 3:35pm connection departure which was changed to 10:30am. Pure stupidity on Orbitz part. You cannot connect from a 2pm arriving flight and expect to catch a flight which departs 3.5 hours before it even arrives.

SERIOUSLY INCREDULOUS and most disconcerting with very little apparent recourse i have been lied to misguided by inept representatives from orbitz over a complete refund for medical issue ona flight to europe. medical documentation was faxed from drs office many times with confirmation numbers orbitz claims they were not receievd and still not recieved or they claim was recieved credit will be issued no credit was issued the story gets worse this has been going on two months. i speak with supervisers, each telling a different story i email business office email orbitz customers relations either there is a scam going on or horrid ineptness. the situation is still not resolved i have contacted bbb and will contact whomeber will look into this it is most unnaceptable. i spend hours on the phone at a time being totally lied to. frankly it is incredulous that this be allowed to continue in this manner this company has much to answer for

TLG *GREATFN 54714993

My husband was trying to book a package on Orbitz. On his first attempt, as he was entering his credit card information into the computer and then went to the next page, but before he booked, he was told that the price had gone up. So he did not approve the purchase (as he did not have that amount in his account), but the computer put the booking through anyway, under record locater D52TFE. We then booked the package under my card for record locater 64EGR3. A week or so later my husband realized there was something wrong with his bank account, and he had accumulated $264 in overdraft fees. We called Orbitz, and they cancelled the additional package and refunded most, but not all of the charges. They said because of the double booking not having all the same flights, $300 could not be refunded for a leg of the trip. But, they agreed to give a $300 credit, which will cost $100 to use. I asked the customer service people (I talked to so many) to remedy the situation by paying us $100 plus the $264 overdraft fees. I was told that the company did not believe that the computer made an error, but that they could do an investigation. Could we wait one to two weeks? Yes, fine. However, we never heard from them. So, a month later I finally have time to call back. They have no record of this so-called investigation, supposedly. After talking to about three people, they say they will investigate the matter and call back in 24 hours. I was quite surprised that they actually did call back about 38 hours later. Now the representative says that they have no record of the double booking! I give her both record locater numbers and she says because the charges were on two different cards, there will be no refund for overdraft fees or the $100 that we will have to pay to use the airline credit. I explain that it was a computer error and that I was told there would be an investigation. The representative tells me that there was no computer error and that the person making the booking made a mistake. I ask her what she bases this information on if she has not seen any investigation findings. She then says this is still under investigation (she says this after she first said there was no record of there being an investigation). I said she was lying and that I wanted to speak to her supervisor. She said fine, talk to my supervisor and hung up on me.