I booked flights for myself, my daughter and my niece to Mexico in October.

At that time, the return flight was 1/2 empty, with plenty of seats. I chose my seats.

When I logged back in to check my flight, my seats were missing, I requested them again.

This happened at least 6 times, so I contacted Orbitz.

I was told there was nothing that they could do because it was a codeshare flight.

I continued to try to get my seats, while watching the flight fill up. Others were clearly able to get confirmed seats. Why wasn't I?

Now, there are no seats open on the flight and I may be stuck in Mexico as the flight is on a holiday (January 1).

If we do not return home that night, my niece will miss her flight to return home and I will be on the hook for an additional ticket!

Not to mention, the children will now most likely be seated next to strangers if we actually get on the flight.

I bought a ticket online from Orbitz.com departing from Jakarta (Indonesia) with final destination Toronto (Canada). Since there were no direct flight between Indonesia - Canada then I chose a flight plan that had me to transit twice in China. Below is the itinerary:

Sat, Dec 4 2010
Air China 978
Depart 1:10 AM Jakarta (Indonesia)
Arrive 7:25 AM Xiamen (China)

Air China 1810
Depart 11:55 AM Xiamen (China)
Arrive 02:35 PM Beijing (China)

Air Canada 32
Depart 06:45 PM Beijing (China)
Arrive 06:35 PM Toronto (Canada)

Just before midnight I went to the airport to check in but they asked for my chinese visa. I didn't aware that I needed a visa to transit in China. Turned out Xiamen is a domestic airport so it wasn't a connecting flight but was a stopover. Unfortunately visa on arrival was not possible either at that time, Air China has confirmed that.

The only option was to re-route my flight directly to Beijing but since my ticket was under Air Canada so Air China couldn't do anything about it. I went back home, confused about what should I do next and whether my ticket is still valid or not. It was 2 o'clock in the morning when I arrived home, tired but still managed to write a complaint letter to Air Canada.

Woke up in the morning I realized that it was Orbitz to blame since they didn't put any information about the stopover. I sent an email to them and thought that I should cancel my ticket. I canceled my ticket online at around 11 AM on Dec 4, it's probably too late but at least I tried. Orbitz replied back to me and apologize of what happened then asked me to call their customer service and reschedule my flight.

I waited for a couple of days and decided to reschedule the flight to Jan 2011 if possible. I then called them and turned out it wasn't possible to reschedule it since I already canceled the ticket. The only option was to refund my ticket and let me book a new flight myself. They charged me $200 to refund my ticket, I complaint that it wasn't my fault and they should have refunded all of my money.

The girl I was talking to on the phone said there wasn't any other options since she was only following the procedure. So I was forced to get the refund with $200 charge plus a long distance call for 20 min for the mistake they did. If only they just put the transit status as a "stopover" I wouldn't book the ticket at the first place and even if I did I would have applied for a chinese visa. I filed a complaint on their website (Dec 7) and they haven't replied until now.

Since so many people have become their victims, can we file a lawsuit against them? Any pro bono attorney out there?

When you use the call center to make a change it takes twenty to thirty minutes. The person at the other end put me on hold for five minutes, then came back to confirm the nature of the reuqested change, then left to research the change, then came back to say that he could do it, then had to put me on hold so that he could execute the change. The change was simple; the hassle used valuable time. Orbitz: I am a CEO of a small company. Don't have time for this. Will look for other options to support my business travel planning. (By the way, your website makes no provision for this feedback.)

I originally purchased a ticket through Orbitz in February. The flight was subsequently cancelled due to the BA strikes (23rd of March). I was originally told a refund would take 6 to 8 weeks. It has now been over 17.

I have spent at least an hour every week since then trying to get someone from the Orbitz call centre to either pass me to someone who can help or offer more clarity as to what the issues are. These calls have involved about 10 different people, all recycling the same messages and no-one actually making any progress.

The responses to date, both by phone and by email, have been hugely disappointing, and I am rightly very irritated at the lack of action taken by their agents or their ability to put me in touch with anyone who can actually help the situation.

Can anyone provide a contact or help in how I may take this forward as I feel I keep on hitting a brick wall.

Bought tickets from orbitz on 24 of june 2007, for the 29 of june to fly from Denver to LAX. The tickets arrived on the 28 of june and they were for 27 of july 2007. After calling orbitz they refused to fix the problem. and after talking to the air line directly there is not even a flight that they booked us on.