If you dare use Orbitz make sure you immediately check with the airline to reserve your seats. Orbitz claims it is not their responsibility. I booked international travel and chose window seating for comfort during such a long flight. Orbitz confirmed my reservations AND seating selection 3 times via Email before my travel date, but I didn't check the airline... you know, since Orbitz is supposed to handle the reservations in full... and when I got to the airport, my window seat had been given to someone else. Unable to do anything at the time, I contacted the airline when I returned home and they provided me with a print-out of their records indicating that ORBITZ had reserved the seats I requested, then 1 minute later cancelled them, and then never made any other reservation on my behalf.
When confronted with this information, Orbitz first stated it was the airline's fault, but when given the evidence that it was their fault, Orbitz stated it is my responsibility to check with the airline.
Isn't Orbitz supposed to handle the entire reservation? YES. That is why they are in business, to offer convenience to customers! They don't actually offer discounts (check around, their fees are the same as the airline/hotel/car companies), they are supposed to handle the reservations... BUT THEY DON'T!
Don't bother using Orbitz, you'll still do all the work yourself, be transferred to non-English-speaking customer service reps, and YOU will be blamed for not making your reservations.
Oh yeah, and if their website malfunctions when you're making an online reservation, be ready to pay the extra $130 to fix the mistake, because after all, it's YOUR fault, not theirs.

I made a hotel reservation on the Orbitz web site. It was a non-refundable rate. But after I completed the reservation, the confirmation message indicated that I had made a reservation at a different hotel!

So I called Orbitz, and they called the hotel for permission to cancel the reservation--or said they did--but the only person at the hotel who could authorize that was on vacation for a couple of weeks!

So I called the hotel company myself, and they said that Orbitz had the reservation 'locked'--whatever that is--and they couldn't help me either.

It's somewhat amazing to me that there are only two companies involved in this transaction, and between them they are completely helpless.

I feel like a rube who got hustled out the back door at the carnival.

I've called the credit card company, and they at least are making noises like they are going to help me. We shall see.

I was trying to book a vacation for 6 people for about $6500.00. First when I called they said the flight that was listed on-line that we were interested in was no longer available (of course) so we could choose an alternate one (all of which were more expensive) and that we would have to book two separate trips because they can only reserve 2 rooms at a time.


So after booking 4 of us and two rooms we tried to book the other 2 with one room but the transaction would not go through. I said I would call my bank to check on it. When I did I discovered two additional charges (besides the $4400 for the first 4 I had just paid) for $1189 each. I contacted Orbitz about this and they said they were 'soft charges' that occurred when they tried to book the flights that were not available. They said they would contact my bank. After getting disconnected a couple times and trying to get back to the same person I was talking to (impossible I was told), I finally talked to a supervisor. Basically I was told by my bank that they could do nothing and that the charges would have to 'roll off after a few days' and told by Orbitz that was the only thing they could do. One agent told me after all of this that 'that's why you shouldn't use a debit card'. They should have told me that before they accepted my card- like the car rental companies do. So I had to cancel my other reservations because I could not guarantee that we could book the rest of our party. They told me that it would take up to 5 days to get my money refunded. So here I am after spending a day arguing with Orbitz and trying to book a fair size trip with them and having them charge my bank account $6778, with no reservations and no way to book somewhere else because it will take 3-5 days for me to get access to that money again.I don't know about most people but I do not have a spare $7000 to work with. This is one of the most frustrating unpleasant experiences I have had - with anyone! I just hope I can get flights when I finally get my money...

WOW, Orbitz has taken a great business model and turned it into trash with fraud and the worst customer no-service on the planet. My story begins with a vacation package booked in Cabo at "an etirely smoke-free property" which was also confirmed by an email which said "This property is entirely smoke-free". Upon arrival (by my daughter and friend) it turned out to be a full out smoking hotel, and the room already had ashtrays full out butts to get started upon arrival! The entire hotel smelled like those glass lounges at the airport. So after talking with 4 Orbitz people and "Edward" the top supervisor, the solution was to wait to see if the hotel could find them a less smelly room.While Edward did not admit to any mistakes or offer any credit/help he did say that any false info in the website is solely the hotel's fault as Orbitz has nothing to do with the posting!!! I could recite even more insane Orbitz statements but suffice it to say they have lost me for life as a former loyal customer and I will spread the word.

I bought a plane ticket in November to travel to Virginia. When I got my credit card statement for the month of December, I saw a $12 charge from a company called Reservation Rewards. I have never heard of this company and I called them and they said they got my credit card info from Orbitz when I purchased my ticket.

I never authorized anyone to charge me for Reservation Rewards as I do not even know what they do. The rep then told me they had also charged my credit card for $12 for January (I have not received the statement yet) and had set me up to be billed $12 every month. I was very upset to say the least. All I authorized Orbitz to charge me for was the plane ticket - I did not purchase any other service.

I don't know if Orbitz sold my credit card information to this company or how they got it but I told them to reverse the charges and they said they would. I spent 30 minutes on the phone to get it straighted out.

I think this is very unethical for Orbitz to sell your credit card information or maybe this company is part of Orbitz or a vendor they work with, I don't know. I called Orbitz customer service but of course their call center is in Central America and I got some guy that barely spoke English. I just hung up and decided to voice my complaint here.

I will never use Orbitz again and would advise others to do the same. What a scam!!