My complaint seems menial compared to some of the other complaints here.

They offered a price for tickets from lax to jfk. When I tried to finalize my order, I was told to contact the airline directly. The airline had many seats available but the price was 20% more. They told me to contact orbitz to get the price offered on orbitz.com. After an hour on the phone, they told me that they could not provide what they were offering and I was basically SOL.

I just wanted to buy what they were advertising.

Please beware when you are booking with Orbitz. The price assurance guarantee is ONLY if you book a flight OR hotel, but not for a package. I was led to believe that booking through Orbtiz, they have a price assurance for everything...not so.
We booked our package with Travelocity, a family member decided about a month later that they wanted to come with us. I couldn't find the package available with Travelocity (preferred), so I went to the Orbitz site to book.
Exactly one week later, I found out that the exact same package was over $400 less. Same hotel, same flight. I tried chatting with someone on their website but he was not a "destination expert", so I was advised to call. My husband called and spoke with an extremely rude customer service representative who showed no concerns for providing quality service to Orbtiz's clients. After their converstation, I got back on the chat and asked for the name of the CSR (who is with Travelport) and they said they couldn't give it to me, but only had her ID and I should just tell them my complaint. They wouldn't provide me with anyone's contact information to complain.
That's how I found this site here, I googled "Orbtiz Complaints" and am kicking myself for not doing this before I booked. Obviously there are very serious issues with this company and their failure to provide quality customer service.
I wrote a letter to the CEO, Barney Harford and Marsha Williams who is the CFO and Senior Vice President. I heard back from neither, but I did hear back from a lady named Lynn who was another CSR. Basically giving me lip service for my complaints but couldnt explain why there is a price assurance for flight only but not if you book a package or why, Orbtiz claims to have no surprises, yet when I printed the itinerary out, it says that there will be an additional $80 service charge for the hotel!!
I will never book with Orbitz again, will ensure that my family and friends are aware of the lack in credibility and integrity that this company has and book with another site, there are many more out there and I would rather stick with someone who cares about their customers and wants to keep them happy.

We bought flights, hotel reservation and rental car for a trip to San Francisco for three. The flight went well, both ways, the car rental was fine, but when we arrived at the hotel (Ramada SF-Airport, San Mateo), they claimed not to have received the registration and tried to move us to a location much further away from SF. We ended up for hours on the phone with Orbitz and all they offered to help was to get another hotel with us paying the difference that was much higher than what we had seen earlier on their site. The Ramada did not want to refund us despite the fact that they didn't seem to have our reservation. We found another hotel ourselves for a night (that one was decent, but didn't have a room for our entire stay).
Since up to that point the Ramada still refused to refund us and then had a room and we stayed for 2 nights, because we couldn't find anything else. It was filthy, the bedsheets didn't seem to have been washed properly, several of the towels were stained with large yellow and red (blood ?) marks spots, others were gray.

After several additional phone discussions with Orbitz they seemed to have managed to have Ramada agree to refund us and we moved out.

The refund we received this week covered the nights we didn't stay at the Ramada, but only after seriously pushing they agreed to compensate the extra $25+ we had to pay extra for the first night - pathetic.

Our vacation mood was spoiled and the first day was completely wasted trying to clarify the situation and find another hotel.

Be warned and stay away from Orbitz, they don't help you if things go wrong. Aside from that they pocket an extra 20% or more for the booking, just book the hotel yourself. Stay away from Ramada as well, really poor hotel choice.

We called Orbitz to book a cruise to Bermuda and spoke to Sarah. She proceeded to take our information down for booking the trip. She stated that she was working with another agent to get two rooms on the same deck. She gave us a price took our names, then proceeded to keep us on hold for 45 min. only to hang up on us. When we called back we were informed that she gave us incorrect pricing, never saved the info we gave her and the reason we were booking (Orbitz refunds when price goes down) was completely incorrect. Management would not match what was quoted by the "new girl" and there was nothing they could do to fix the situation. We will not try to book with them again, there advertisement are so convincing there "new" employees even believe them.

Booked a trip to Punta Cana with an advertised discount of 15%. Did not receive the discount but did get 4 different excuses why. Obviously staff is not qualified, nobody has the same excuse twice. Flights changed, received alert, this was okay. Flights changed a second time with no alert. I happened to find this change by logging onto my trips. My connecting flight in New York left before I arrived there. I managed to get this fixed after several phone calls and emails(which I don't think they actually read as they're responses made no sense). Customer service is awful, they make no attempt to make their clients happy.

I have booked with BJ's vacations for many years with no problem, and will never book with Orbitz again.