I used O'Reilly's because the company I use didn't have the part I needed this time and I was in a hurry. The first thing I tried to get was a serpentine belt for a Dodge van, I waited in line for 20 minutes, got the belt and went home to put it on. After leaning over the van for 30 minutes I found out it was the wrong belt! I went back to the store, waited in line for 20 minutes and they apologized and I got the right belt.

The next time was waiting in line for 30 minutes, then ordering a rotor for a Mercedes. I picked it up at the store and went to install, wrong rotor. Went back to the store, waited in line and they said they could get it for me by 5:00 that afternoon on a Saturday:. I went to pick it up and do an exchange, but left the box for the old rotor at home!. It's Sunday afternoon and hot in Texas and didn't make it back!. Worked all week and went back to get the rotor on the next Saturday, they had shipped it back to their warehouse! I had talked to 3 different guys, they knew I needed the rotor and they had all my info so they could call and ask me if I still needed it.. No one called". So, frustrated, I asked for a refund/. They forgot to ask and instead of giving me cash back on a debit card they credited the card which will take 3-5 business days, . I'm done with O'Reilly's, waiting in line, mistakes, no one taking any real responsibility and poor customer service.

On 4/19 at 9:20pm Visited the Cathedral City store on Ramon Rd. I went in to purchase a oil pan drain plug for my 99 Suburban. The counter person looked like he was sleeping on the counter with no customers in the store.

I kindly asked for the part he said they are out of stock, I asked if he had a universal one and we walked to the isle and found a similar one with the package stapled together with out a washer. he wanted to charge me for a washer kit plus the plug, $5.99 for the plug plus washer kit. I said it is not my fault to pay for both parts since the part should come with a washer, his response was it is company policy that I have to follow. I was pissed and began to walk to the door to go elsewhere, he did not even apologize in any way and I left to go to Auto-zone less then an quarter mile away.

Auto-zone had over 10 customers and four counter persons helping customers, unfortunately they did not have the part also and had to wait for this morning and picked one up at the Chevy dealership for $4.00 for an o/e part.

The point I want to make is in a small town as this desert the news goes around so fast of this type of service it is matter of time no one will go in to this store. O'Reilly auto part might be using this store for a write off but I don't think so. its all about numbers.

I would not ever visit there store and would let all my friends and automotive shops to know not to do business with them.

A lousy $.25 cent washer, he could have given the entire part for free and satisfied a customer. Corporate world will never understand that, they don't give it a ***.

What happen to the service industry, personal service, repeat customers, going out of your way to satisfy a customer, Is that the way O'Reilly auto part began in 1957. No it not it is all about numbers and their stock holders. That is the exact reason you don't see local hardware stores, coffee shops on and on. instead Home Depot, Lows, Walmart. and we pay over $4.50 a gallon for gas. This country that I love so much its going down so fast I fell bad for the kids lives how they will survive.

Please share this with other and make a difference so these *** get to realize some day how it all started.

I was a supervisor for the Phoenix, AZ DC. I have recently left to work for another company. I lodged a complaint against the PHX DC manager to corporate HR department for verbal harassment. Since I was not an hourly team member nothing became of my complaint which forced me to leave the company for constructive discharge. There are two other complaints similar to mine from supervisors and the abuse continues...continues. Maybe because the West VP, and West Regional manager are turning a blind eye and not addressing the problems in the west region, since the complaint was from management not hourly. Complaints are going directly to the AZ Department of Labor and EEOC. The VP and regional are old CSK and do not have the O'Reilly culture values yet...maybe never since CSK worked in a backward fashion. If O'Reilly did not bail out CSK's 900 million or so debt we would not be having the discussion. In my opinion that is why there is so much UNION talk in the west (drivers in SoCal DC are union, (it would never happen) but the salary sups should unionize from their daily abuse. It is hard to turn away a union steward with a complaint. In my opinion O'Reilly may lay off 50 or so hourly team members in the next several months in Phoenix, those team members will be wondering about what was said in those town hall meetings last year. Jump ship before it sinks..Supervision have no protection against harassment.

1st i would like too know how someone could wk at oreilly auto parts if they have been fired plenty of times from other oreilly stores in missouri...and doesnt even do any physical work.They treat good workers with no respect what so ever...good honest people work at oreilly auto parts in warsaw, mo but not for long unless corporate does something because lord knows district manager isnt going too. all issues have been directed in the right places but nothing is being done ...a very close and concerned customer...please lord help this store shape up and ship out the ones that are not helping the store...

I recently took a trip and stopped for washer fluid at the Viroqua Wisconsin O'Reilly Auto Parts Store. When I walked in there was nobody at the counter I heard people laughing in the back. As I was waiting for help out came a counterperson texting on her cellphone, she wallked right by me as she pretended not to notice me! I believe the person that came out next was the manager (I saw it on his shirt) I looked at him to see if he would say something to his employee, he didn't. I turned around and walked out, Where's the customer service! I will never stop at a O'Reilly Auto Store again this service was awful!