I had a bad experience at the Rochester Indiana O'Reily store a year ago and I told the attendant that was my last day inside the store in which she replied Ok.I tried to return a wrong part and learned about O'Reilys policies. I simply won't go back. There is a Napa Store across the street and a Auto Zone just down the street whom seem to like me buying from them. I simply do not understand the attitude of todays business that view the loss of one persons business as part of doing business. I do alot of my own Auto work maybe they are right I really do not matter that much in the over all big picture.

I moved from SoCal, and I live in the central coast area of Calif now, but I used to have local access to Autozone, who I liked. I had to revert to Kragan, who was not all that great, and they now are Orielly, who, in at least my opinion, ***. I am a very talented and experienced technician and manager, and the service I receive from the two stores in my city is piss poor.

Wrong parts, sometimes no parts, and low technical knowledge to name a few of the issues I have experienced. (I buy a LOT of parts from these guys.)

They tend to over-ride opinions with that "...we know it all..." attitude and it is frustrating to get the wrong advice when you know it is absolutely wrong. Getting some parts is a pain because the personnel just 'know' it has to be something else, or their computer "...does not have it under that name..." (Ask them for an air cleaner gasket)

I had a counter person insist to me that the distributor cap for my 1997 Dodge Ram 1500 w/5.9 Magnum was the clip-on one she handed me and not the screw attached one I knew it to be. (I had to walk out because "...Mr. This IS the right cap...")

They could not sell me a 14lb radiator cap for my tractor! ("Sorry, but every radiator has a specific cap to fit it")

Their biggest problem is that the computers are always down. It is a roll of the dice that I can even pay for my parts!! Poor to say the least.

My husband went to O'Reilly Auto Parts Store in Tuscumbia, AL and bought a bttery for our ford ranger. We put the battery on the truck in their parking lot and that did not help.

He took the battery back in and told the man it was not the battery and wanted a refund so he could buy a starter. The man told him that the battery was used and he would have to prorate the battery so my husband dedided to keep it.

My husband even bought a starter from that does NOT work and they will not take it back either they say he doesn't know how to put one on, so we are done with them.

I shopped at O'Reilly Auto Parts store for an electrical part. I specifically asked about returns and was told that it was 30 days as long as it was not installed.

About 4 days later I decided to return the part and was surprised that the lady at the counter said I need to see a manager for the return.

About 3-4 days later I showed up at the store at about 5pm and was again told that the part could not be returned until I spoke to a manager.

I finally showed up at the store when the manager was around and he told that that I cannot return the part since they do not accept returns on the part once it is sold. I mentioned about the first visit and he said that does not mean a thing. He ACCEPTED that the part did not look used but he would not let me return it.

He would not give me a copy of the returns policy and asked me to leave the store and do what I may the part could not be returned. He also did give me a number to their corporate office on my insistance.

I called the number and to my surprise was one of the SEX HOT Line. I found the number of customer service and the rep was helpful and called the manager and to my surprise the manager told her that the part showed visible signs of abuse (after telling me it looked unused).

I was however offered a store credit and I took it. A BIG THANKS to the customer service rep from corporate. The manager told me that I could use it at any O'Reilly store in the country and I left. I am not going back to that store again.

Thanks for reading this and I hope you stay away from this chain. Try Auto Zone or NAPA which has a far better customer service reps and very helpful folks.

This letter is to complain about service I recently received from Store #3415 and the staff on hand the evening of November 17, 2009. This series of missteps occurred between 5:10 and 6:10 pm. I think its important to note that these experience is such that I will not shop in this store again, and will think twice before giving business to Oreillys in the future.

While I was waiting pateintly to be helped I noticed what seemed like the manager talking on her cell phone around the front of the store loudly while 1 other employees was busy helping other customers, a line formed behind me while she did nothing she then states to whom ever on the end of the line she does not need to deal with people like us.

Then she came to help me and all I wanted was to purchase a new set of wiper blades for my wifes car and get them installed. The woman who seemed like the manager was annoyed and had a really bad attitude it seemed like she didnt want anyone to bother her. She told me that they dont do that after 5 pm I will have to come back tomorrow morning to get them installed. I was so upset that she couldnt help me install the wiper blades but I calmly left the store not seeing a sign anywhere that stated that they only offered that until 5pm. I felt that she was just being lazy when I waited in line for about 10 minutes and she saw me waiting there but she was busy talking on her cell phone. When she finally came to help she pretty much refused to help me.

I want to make this complaint for only the reason that not only will I never go back to Murrays/Oreillys that I always depended on for all my auto parts but I will tell every one I know about the service I received. You see I am in customer service, I deal with customers (many upset customers) on the daily basis. I have never seen such bad service. I am sorry that you and I will not do any more service because of one individual who left a bad impression. I really think that your employee needs to learn how to deal with customers if you are in a retail business if you dont then you will lose a lot of good customers!

If she was that rude then the rest of the stores must be the same. I always have car problems so now my business will definitely go somewhere else. That night I bought a set of wiper blades from Napa Auto Parts just down the road, they had no problem to go outside and install them. I would rather pay a little more money to get nicer people to help me because free or cheap isn't always better obviously.