Dear Sir,

We had placed order of $15000 to M/S Entrac inc for supply Volvo Grader Spares. The order was on urgent basis and an additional 10% cost was paid to the suppier. But it has passed one and half month and the delivery has not yet taken place.
Some consignment has come four days back to India but packing list is not available. without which we can not get clear it from the custom and liable to pay demurrage.
There is no single point contact round the clock available for this company.