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conogood
July 1, 2010
Non delivery of items
This is the first time I have ever made an effort to write a review about a company, but their service is so terrible that I had to do something. Our move was from Houston to the Connecticut. They had quoted us as it being 4-10 business days for delivery time.
June 9th: picked up our stuff
June 21st: haven't heard anything from the company so we call and they said our stuff was still in storage in Dallas! But we talked to Matt the manager who apologized profusely and promises that stuff will be delivered by the end of that week.
June 28th: nothing delivered. Called Matt again and he says that stuff is still in Dallas and they are about to load the stuff in a few hours and he will call us the next day to tell us the exact delivery time.
Needless to say, we didn't hear from him the next day and it is now July 1st and they haven't returned our phone calls or messages since then.
They had quoted us for 4-10 business days and it is now 3 weeks and no word from them for 3 days. I've filed a police complaint for theft because who knows when they will actually deliver the stuff or if they ever will. I've also filed a complaint with the better business bureau.
This company should not be in business! You cannot believe anything that they say!
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pikkiniki
June 24, 2010
Worst Moving Experience Ever
I recently hired Orion Moving and Storage to conduct our move from Dallas, TX to Los Angeles, CA. This was a horrific experience and the most unprofessional business transaction I have been involved in.
We scheduled for Orion to arrive at 9:00 am on April 2, 2010. They finally showed up 2 hours late at 11:00 am and with only 1 worker for loading. Janice, sent to facilitate our move, let us know right away that the amount quoted to move our small 1 bedroom apartment ($1, 080.00) would be exceeded. After her assessment of our things she gave us a new quote of $1, 400.00. I have dealt with movers before and know that they always underestimate you just to get your business. So we then signed our "binding" contract for the new amount quoted.
As our things were loaded we started to get negative feedback from Janice, which included looks of disgust along with eye rolls as each item went on the truck. Janice informed us that she had STILL underestimated our cost; however, she assured us that we had signed a "BINDING" contract. This baffled me considering when they arrived we showed them all of our things stacked in storage. Janice insisted our binding contract meant that if it did cost Orion more than estimated the company would eat that cost. We would not incur any additional cost because the contract was binding.
As loading came to an end we received a call from Janice’s supervisor, Matthew, who let us know that we ARE responsible for paying more than the contract amount should they determine the weight of our things exceeds their estimate. We weren't sure how this could be true since Janice assured us a binding contract prevents that from happening. We now realize that according to the contracts fine print the extra cost was viable; however, the information fed to us by Janice was a complete lie. Our things were now in transit to Orion’s warehouse and we were unsure how much this move would really cost us.
Over the next few days we did not receive 1 single phone call from Orion with status of our move. We called them 3-4 times daily, but could not get Janice or Matthew on the phone. We were finally able to find someone who could give us further info 4 days later. This is when correspondence began with Meghan Torrey. Meghan then informed us that the amount our contract was written for would increase to $1, 774.00. We were now being told we would pay close to 2x our original quote. Meghan also threatened that the delivery driver would NOT unload our belongings until he was paid in full.
The communication with Orion over the next weeks in regards to when our things would arrive went as follows: April 5th, our things are to arrive Thursday the 8th or Friday the 9th; April 8th, our things are to arrive Monday the 12th or Tuesday the 13th; April 13th, our things are to arrive Wednesday the 14th or Thursday the 15th; April 15th, Our things are to arrive Sunday the 18th or Monday the 19th. We finally obtained our possessions on April 20th. Please note that during this time period we were not contacted even once by Orion giving us status of our delivery. ANYTIME we spoke with them we had to contact them ourselves. Orion feeding us false information was stressful and unprofessional.
When we finally received or belongings we noticed that 2 boxes were missing and numerous items were damaged. We notified Orion immediately. They assured us our things would be found. After a few days of searching we were informed by Meghan that our things have still not been recovered. At this point we will be moving forward with the claims process as it seems that Orion cannot even follow through with the simple task of moving a 1 bedroom apartment correctly.
We did learn from this transaction to ALWAYS READ THE FINE PRINT. Info given verbally does not always hold up to the contract put in front of you. We do feel the way we were treated during this process is inexcusable. The fact that absolutely nothing has been done to resolve the missing items in question is appalling. I feel action should be taken to insure Orion’s business ethics are transformed for the sake of their future clients. We also learned by doing further research on websites such as www.protectyourmove.gov and www.movingscam.com that Orion is not following laws in place for interstate moves and they are some how getting away with this.
I highly advise not using this company. If you have been a victim of Orion’s shady business practices voice your opinion as I have or else there will be plenty of other people out there who are taken advantage of just as I and numerous other people have been.
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