This complaint is in regards to Ortho's Warranty replacement program. We purchased our mattress on 8/12/08 and have had problems with the sagging mattress causing restless nights & relentless back pain. We notified Ortho Mattress whom sent a independent mattress inspection company formally known as "Integrated Bedding Group" 2060 E. Locust St. suite A, Ontario Ca. 91761, 888-398-7074. They came out completed an incomplete/improper inspection of the mattress & reported back to Ortho that the mattress firmness was consistant. The test performed were not relative to a person sleeping on a bed!
I believe this complaint should be aimed at Integrated Bedding Group as well who conducted a fraudulent inspection.
They conduct such tests to avoid payouts to various mattress companies who utilize them for their warranty services!

However we the consumers do have some recourse by taking action against these deceptive companies by going to the "Federal Trade Commission" the Bureau of Consumer Protection. Their you can go online and file a complaint under the Consumer Protection Tab and by submitting your complaints our voices will be heard in putting such fraudulent companies out of business only after settling our warranty complaints!
Here is their link;
http://www.ftc.gov/bcp/index.shtml
or you can fight back with David Horowitz;
http://www.fightback.com/

Good luck to us all the "consumer protection league",
Rene P

I purchased a Simmons mattress in May 2008 from Ortho Mattress Co. After approximately 1 year the mattress, which cost over $1000, began to sag in several areas. It is like sleeping in a valley. You can't get comfortable sleeping on the mattress unless you position yourself in the area where the mattress sags. I called to complain to Ortho. I filled out the required forms and sent in a fee of $58.00. Ortho sent out an "unbiased, objective" outside company to inspect the mattress. The inspection company determined that the mattress was only sagging 1 inch. The inspection process appears to be heavily biased against the consumer. I believe that unless the mattress looks like it was runover by MAC truck they will determine that the mattress is defective. The mattress can sag up to 1.5 inches before Ortho will replace the mattress.

I have also filed a complaint with the Better Business Bureau (BBB). The BBB gives Ortho Mattress Co an F rating. According to the BBB there are 80 complaints on file; Ortho has only answered 4 complaints.

I believe that the mattress business is one step BELOW the used car business. Do yourself a favor and do not buy from ortho and avoid Simmons mattresses. Simmons recently filed for bankruptcy, which is not a surprise.

Ortho Mattress - www.orthomattress.com

We purchased an expensive mattress from Ortho only to have to replace it a year later because it was defective. They exchanged it and the mattress they replaced it with is not as comfortable as the one we had. We called within the required warranty period to have it replaced on a comfort claim. The gave us the run around for over a month and finally my husband talked to Terry who made an offer. He was upset and told he would call back to let her know. She said okay, and when he called back she refused to honor the offer she had made. Now they won't even discuss the issue. They just say we don't do comfort exchanges for this issue.