Our365

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Category: Services

Contact Information
Parker, Colorado, United States

our365.com

Our365 Reviews

ajb75 April 21, 2011
lost photos
They took photos of my newborn at the hospital and lost them! Everytime I call they saythey need 1 or 2 more days! Do not bother getting your child"s photos with them!
DoNotUse November 29, 2010
The Worst - Do Not Use!
Did not have the extra money, but ordered a collage of our beautiful baby. It was absolutely the worst photofinishing of any professional service I have used in my entire lifetime. Called to request a replacement. Customer service representative was the rudest customer service I ever dealt with, along with being totally uncooperative. They were supposed to send me a replacement. Three weeks have gone by, no replacement. Stay away from this schlock outfit, there is absolutely nothing good to say about them. Have someone who has a nice camera take the pictures of your new baby. Better results, no ripoff, no frustration.
PattyWoodside August 4, 2010
horrible service
Hospital service was great and photos turned out nice but extremely pricey. Got a phone call every week until my child was 5 months old and I finally gave in to get my "FREE" 5x7 taken. A different service comes to your home and tells you that the hospital service is a different part of the company and that these pics are much better (be prepared for the cost, quadruple whatever you paid at the hospital). Anyway, the photographer was very nice but salesman 2 weeks later was pushy, they try to sell you apackage for about $1300!! My budget was $200 but I wound up getting talked into $600 worth of garbage, even though I repeatedly told him I cant afford it. This is where you have to be strong, unlike me. When I finally received pics (about 6 weeks longer than the salesman said i would), I was beyond dissapointed. The note that comes with them claims you can send back the photos with a correction explanation of what you didnt like. I did this and was told that there was nothing they can do. Big poster size collage with heads hands & feet cut off, terrible looking amature hour quality. I was told Id get wedding quality work but to be honest I got a better job done at Walgreens for $20. The collage from the drug store came out beautiful, done by a teenager on his summer job. What a shame, in the end Im stuck with photos that I'll never frame and that I have to lie about the price to everyone. Im embarrassed I was so easily taken. Customer service must be only one person. After lengthy holds I get the same guy with a queeny voice, very defensive about the products and doesnt want to hear any complaints. DO YOURSELF A FAVOR, CALL YOUR LOCAL PHOTO STUDIO AND GET QUALITY WORK FOR A FRACTION OF THE COST.
Eva July 1, 2010
Lost baby pictures
This company is a baby photography business. They claimed to have misplaced my child's photograph. I spoke with 5 different people on 4 different occasions over the past 4 weeks trying to locate my baby's pictures. I have a form that was signed by the photo taker and I was told one week ago that there was at least one security photo taken and I would be able to receive that. Today I was told by a representative and a supervisor that no pictures could be located and I'm basically out of luck. Their only job is to take a baby's photo and they couldn't even do that correctly. The excuse I got was that "the photographer was using a digital camera so maybe the settings were wrong." I have a digital camera and I've never lost photos due to wrong settings. That is a pathetic excuse. The staff has told me everything from "the pictures are in the system, they just have to be located" to "there's definitely at least one picture" and now "I'm sorry, we looked for them but couldn't find them." Due to their incompetence, I have no first photograph of my baby.
NicP74 December 14, 2009
Do not use it
This was the company that came to my hospital room the day before my baby and I were discharged from South Miami Hospital (Miami, FL). I bought one of the most pricier packages that included a CD with the 7 poses I chose. When I received my package there were a couple of mistakes: my husband's name was misspelled on the announcements (I checked the original order form, and his name was correct on there ) and one of the pictures (the one of me holding my baby in my hands) was cropped wrong - they cropped my baby out of the picture completely and all you could see is my face! Yes, outrageous and to think someone sees these before they go out?! I called to tell them about the errors to which they said they would send me a new CD and new announcements and pictures. Two weeks later i get the new order WITHOUT the CD. All the other stuff was fixed excdpt now I didn't have a new CD with that new version of the pose with me and my baby. It is now almost THREE months and i still don't have a new CD despite the fact that i've called to complain several times. I keep getting a runaround from one of their reps (Alma) who claims that the person that was handling my order/case quit and that they can't find the original CD (they made me ship the CD and pixs that had errors b/c i guess they didn't believe that they had made such a mistake, they kept insisting that there was no way they could have done that - YEAH, WHATEVER! why the hell would i make this up? RIDICULOUS!) Anyway, so I keep calling and i keep complaining until FINALLY just the other day they agreed to ship me a new CD. Whoooaa. So right now I'm waiting for said CD so let's see. My baby is now almost 3 months old!

DO NOT USE THIS COMPANY FOR YOUR BABY'S FIRST PIXS! They are disorganized and make many mistakes. Not only that, their customer service is horrible. I can't even get a supervisor on the phone b/c the reps just won't put them on the phone.

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