They took photos of my newborn at the hospital and lost them! Everytime I call they saythey need 1 or 2 more days! Do not bother getting your child"s photos with them!

Hospital service was great and photos turned out nice but extremely pricey. Got a phone call every week until my child was 5 months old and I finally gave in to get my "FREE" 5x7 taken. A different service comes to your home and tells you that the hospital service is a different part of the company and that these pics are much better (be prepared for the cost, quadruple whatever you paid at the hospital). Anyway, the photographer was very nice but salesman 2 weeks later was pushy, they try to sell you apackage for about $1300!! My budget was $200 but I wound up getting talked into $600 worth of garbage, even though I repeatedly told him I cant afford it. This is where you have to be strong, unlike me. When I finally received pics (about 6 weeks longer than the salesman said i would), I was beyond dissapointed. The note that comes with them claims you can send back the photos with a correction explanation of what you didnt like. I did this and was told that there was nothing they can do. Big poster size collage with heads hands & feet cut off, terrible looking amature hour quality. I was told Id get wedding quality work but to be honest I got a better job done at Walgreens for $20. The collage from the drug store came out beautiful, done by a teenager on his summer job. What a shame, in the end Im stuck with photos that I'll never frame and that I have to lie about the price to everyone. Im embarrassed I was so easily taken. Customer service must be only one person. After lengthy holds I get the same guy with a queeny voice, very defensive about the products and doesnt want to hear any complaints. DO YOURSELF A FAVOR, CALL YOUR LOCAL PHOTO STUDIO AND GET QUALITY WORK FOR A FRACTION OF THE COST.

This was the company that came to my hospital room the day before my baby and I were discharged from South Miami Hospital (Miami, FL). I bought one of the most pricier packages that included a CD with the 7 poses I chose. When I received my package there were a couple of mistakes: my husband's name was misspelled on the announcements (I checked the original order form, and his name was correct on there ) and one of the pictures (the one of me holding my baby in my hands) was cropped wrong - they cropped my baby out of the picture completely and all you could see is my face! Yes, outrageous and to think someone sees these before they go out?! I called to tell them about the errors to which they said they would send me a new CD and new announcements and pictures. Two weeks later i get the new order WITHOUT the CD. All the other stuff was fixed excdpt now I didn't have a new CD with that new version of the pose with me and my baby. It is now almost THREE months and i still don't have a new CD despite the fact that i've called to complain several times. I keep getting a runaround from one of their reps (Alma) who claims that the person that was handling my order/case quit and that they can't find the original CD (they made me ship the CD and pixs that had errors b/c i guess they didn't believe that they had made such a mistake, they kept insisting that there was no way they could have done that - YEAH, WHATEVER! why the hell would i make this up? RIDICULOUS!) Anyway, so I keep calling and i keep complaining until FINALLY just the other day they agreed to ship me a new CD. Whoooaa. So right now I'm waiting for said CD so let's see. My baby is now almost 3 months old!

DO NOT USE THIS COMPANY FOR YOUR BABY'S FIRST PIXS! They are disorganized and make many mistakes. Not only that, their customer service is horrible. I can't even get a supervisor on the phone b/c the reps just won't put them on the phone.