I ordered a pair of boots for my husband in early November as a Christmas gift. By December 15, I still had not received the order. I called several times, but I wouldn't get an answer as to why I never received the order. They never refunded the $80. They just ignored my emails and calls. It's a terrible company when they start stealing from their customers to stay in business. I reported them to the better business bureau, but they had no luck as well. They called the company and sent threatening letters, but never got a response.

I also ordered a pair of boots in November and they charged my credit card that same day. Three weeks later they cancelled my order but to date I have not received a refund. I have tried repeatedly through e-mails and phone calls to resolve the issue with no luck. I don't know how this company can just take your money and nothing happen to them.

I wish I had looked at this website before attempting to do business with Outdoorheadquarters.com.
My situation sounds similar to many others who have submitted complaints about this company.
I attemted to order a pair of Danner hiking boots and I choose outdoor headquarters.com because it would have saved me $10 bucks. Big Mistake.
The website looks good. Who would think that a "company" selling outdoor equipment would be fraudulent. Well this one is.

After placing my order, I never recieved an email confirmation. after a week of checking my email I began to call. Same thing every time.
Run Around message and leave a voice mail. I placed 30+ phone calls and I was never called back.
I also emailed them at least 10 times. No response.
Eventually I did a little research and found I was not alone.
At this point I contacted my bank and fortunately they refunded the money to my debit card. They took over attempting to retrieve the money from Outdoorheadquarters.com. So far they have been unsuccessful.

DO NOT order from these guys. Hopefully there website will be taken down soon.

This is not a complaint as such although my complaint could be described in any of the complaints about the above 'company'. I just have to let you all know that the gall of these people knows no bounds.Here I will give the info I have on these people which I got from one of you...thank you.
BSLR Enterprises, Inc
Briley Carpet & Upholstery Cleaning
415 W Residence Ave 2723
Yorktown Ave
Albany, GA 31701 Albany,
GA 31705
Lesile D. Boling
Michael Briley
Catalog/Mail Order Sales Carpet
Cleaning Services
229-483-0976
229-888-5081

I went through my bank at the advice of the manufacturer Danner whose boots these creeps screwed me over for and had my money returned to me via Visa within three or four days. I just got a call from my bank advising me that these creeps are contesting the reverse charge and want info like, when did I call and what was my expected delivery date. I was never given a delivery date, could never talk to anybody to find one out, they cancelled my order in December ...effective the date I ordered it. Seriously I am right now completing my complaint to the FBI on them. Manufacturer has told me that ALL ORDERS TO THESE PEOPLE have been cancelled...so they cannot ever supply the boots but they still want my money. Can u believe these guys???
Incredulous...Dolores harris

Listen up everyone of you victims of this scumbag of a company...I was also a victim of these crooks...I stumbled upon this website after a month of frustrating calls, emails..wellyou all know the deal. I found a posting here that directed the reader to contact the GA BBB, which I did, and the money was refunded back in my account in three days after I filed my complaint with them. I have been getting a lot of responses in my inbox, and I revisited the GA BBB website to see how many more complaints have come in since Dec. 3. Increase from 43 to a whopping 101!!! Keep 'em coming folks! Un fortunately there was a note from the GA BBB on this company, stating that since early Dec., they have failed to make contact with OHQ, despite repeated attempts to do so. I was highly disturbed by this report..and I will be contacting the GA Attorney General (again) on this new development. I suggest to keep your complaints flowing into the GA BBB, however don't hesitate to call or email the atty gen. Another website I found helpful is www.fraudguides.com/report/georgia.asp which lists a lot of go-to sites for help within that state...The important thing is don't let these bastards get away with this scam with which they apparently are still having great success operating. Also..write an email to the company that represents the boots you bought...I wrote several to Rocky. Hey anyone up for a CLASS ACTION LAWSUIT!!!????? Peace and good luck.