From: me
Sent: Monday, April 06, 2009 10:26 AM
To:
[email protected]
Subject: Cancel My Order?
I am interested to know the terms of cancellation for my order.
I ordered April 1st, 2009 and to date, my order still has not shipped. Since the order has not shipped, I'd like to know if the order can be canceled without incurring any additional fees.
Below is a copy of my order. Please know that I called both your toll free number 866-846-6300 and your phone number listed in Swanee (770) 904-0633 on April 2nd and April 3rd and no one ever picks up the phone. I have been transferred only to recorded messages.
Please respond to this email with the terms of cancellation and please inform me whether this order can be canceled without incurring any additional fees.
Thanks!
On Tue, Apr 7, 2009 at 8:56 AM, Customer Care <
[email protected]> wrote:
Hello,
We have 3 of the 6 items you have on order and ready to ship today. The other 3 items will arrive in our next Garden Greens shipment next week and have already been ordered for you.
Please let us know if you would like us to split your order today and ship you what we have in stock.
We apologize for the delay in the delivery of your order. The remainder of your order still remains on back order from our manufacturer. We are expecting our shipment for your items to arrive the third week of April. We will ship your order to you immediately upon arrival and provide you with a tracking number by email.
As an added gift we are including a discount coupon for your next purchase: Coupon code- save5n2008 Good for $5 off any order where products total $30 or more.
Thank You for shopping www.outletnutrition.com
Kind Regards,
Customer Care
From: me
Date: Thu, Apr 16, 2009 at 10:27 AM
To: Customer Care <
[email protected]>
Hi! According to your last email of April 7th, "The other 3 items will arrive in our next Garden Greens shipment next week and have already been ordered for you. "
Have they arrived yet? When can I expect to receive them?
Thanks
On Fri, Apr 17, 2009 at 10:12 AM, Customer Care <
[email protected]> wrote:
Hello,
We apologize for the delay in the delivery of your order. Your order still remains on back order from our manufacturer. We are expecting our shipment from our manufacturer on approximately the 30th of April. We will ship your order to you immediately upon arrival and provide you with a tracking number by email.
As an added gift we are including a discount coupon for your next purchase: Coupon code-
save5n2008 Good for $5 off any order where products total $30 or more.
Thank You for shopping www.outletnutrition.com
Kind Regards,
Customer Care
On Tue, May 5, 2009 at 3:30 PM, Customer Care <
[email protected]> wrote:
Hi,
We apologize for the delay in the delivery of your order. Your order still remains on back order from our manufacturer. We are expecting our shipment from our manufacturer on approximately May 15th. We will ship your order to you immediately upon arrival and provide you with a tracking number by email.
We have updated your shipping address so that the remainder of your order will be shipped to your Atlanta address. Thank you for updating your information.
As an added gift we are including a discount coupon for your next purchase: Coupon code- save5n2008 Good for $5 off any order where products total $30 or more.
Thank You for shopping www.outletnutrition.com
Kind Regards,
Customer Care
On Thu, May 21, 2009 at 10:02 AM, I wrote:
So, when do you think it would be appropriate to refund the rest of my
money WITHOUT charging ME any cancellation fees? Essentially you
advertise on your website that you carry a product which you actually
don't have and can't seem to get any of...
At this point, I don't feel like Outlet Nutrition has any interest in
getting the remainder of my items to me.
Please update me on the status of this order, or kindly refund the
money I paid for product that you advertised as a part of your product
line, but never had any of to sell. I do feel like Outlet Nutrition
has misrepresented itself here.
On Mon, Jun 8, 2009 at 2:58 PM, I wrote:
I am still waiting for the balance of products that I paid for on April 1st, 2009, more than 2 months ago. I have tried calling your customer service number and no one ever answers. I would like to know when I will recieve the products I ORDERED AND PAID FOR 2 MONTHS AGO!
After my last message of June 8th, 2009, I decided to try and call them once more. Their telephone number is disconnected and their website is down and upon further "poking around" I stumbled across this complaints board.
