This is the mail I sent them.. Absolutely no responce..not surprised though

To add: On Tuesday 21 June 2011 when I should have already received my vehicle I phoned and asked for all the parts replaced + invoices and a list of all parts claimed, then suddenly THEY phoned ME with an excuse telling me that I will only get my car on Friday.. Sounds to me like they had to quickly replace the parts they claimed but didn't replace either stripped it off another vehicle or bend it straight. CLASSIC INSURANCE FRAUD!! but thats my feeling, view and opinion..

22-06-2011
Kavita

Informing you that I have not received my Isuzu yet. It's been 3 weeks and 3
days.

After some postponement from Pro Beat already, I would have received it last
Wednesday, it then changed to Friday. I wasn't contacted so I phoned again
on Monday. It then changed to Tuesday which turned in to Wednesday. I phoned
this morning it has now changed to this coming Friday so I'm not holding my
breath for Friday.

Pro beat never phone you back even if they say they will and even if they
give you a time or say before end of bussiness for that day and if you speak
to them you never get a clear answer.

I think George phoned me this afternoon, postponing it to Friday, he will
phone me back "TODAY" for a courtesy car. So lets see.

I have requested a courtesy car numerous times, no feedback, they will phone
me back when they get a car (see above, guess what, they don't phone back, I
asked again today, 2 weeks later)

When this claim started I specifically requested for a Panelbeater who can
give me a courtesy car which you yourself told me I had a choice in, next
thing when I got to the yard to get my etag out of the bakkie they told me
no the vehicle is already at their shop. So you chose them for me.

On Friday it would have been 4 weeks at the panel-beaters plus a week for
Outsurance to approve the claim.

5 WEEKS

You would understand that I'm nowhere near happy with Outsurance or their so
called "approved" suppliers. Of course bad service form a supplier would
reflect on you as you choose them.

I will be sending emails and posting a complaint on the internet for both
you and Pro - Beat alerting and cautioning other members of the public not
to do business with you.

So take note of this and speak to whomever you need to and let me know
exactly what is going on *and when I will be able to stop begging for lifts
to get to work and back and see if you can get me happy again.*

I also requested for every part that was replaced so I can see whether I was
taken for a ride, which it feels like at this stage. Also a list of all the
parts claimed and replaced and invoices to see when the parts was ordered.

Will you pay for a 3rd party to inspect the vehicle and make sure the parts
that was claimed was actually replaced and the work was done properly?
Otherwise I might have it done myself which will make this situation worse
if irregularities is found.

And I will pay the excess when I have established this and happy with the
work done.

Regards
Riaan Kruger