CLAIM NUMBER : 68773985, MR LUYANDA MOLESHE
on the 19th march i was involved in an accident, i reported it to outsurance on the 22nd March . I was then referred to take the car for repairs to Uiternhage by Mr Theo Mokhine.
The distance between Bisho where we are staying and Uiternhages *- 3 hours drive . We then inform prastige garage that the garage is too far from Bisho then it is not possible for us to bring the vehicle there . They promise to inform outsurance regarding that . Mr Theo Mokhine promise to look for another close garage between KwT and East London . But instead on 2011-04-05 we receive a call from the same prastige garage informing us they are waiting for the car .We have made many attempts to contact outsurance here are the references for our contact with outsurance as clients : 14543021, 14573440 and 14611096 but no positive assistance .We are still wondering as to why we are trited in this manner, because we have people on the same insurance who their cars were referred to KWT & EAst london for repairs hence we are wondering why are we being referred to a very far town than others . We believe that we are not being trited fairly hence this report for request for assistance . We are still paying the insurance we are up-todate on our payments to the insurance and we are still paying even after the accident has been reported but no help on their side . The estimates of the damages I was referred to East London of which I took the car there . Our request is very simple is for outsurance to treat us like clients, referred the car to the nearest Town KWT or East London .I thank you in advance for your assistance in this matter. L. Moleshe

My car was in an accident in August 2010. I put in claim with Outsurance and this is where the trouble started. The car was assessed and took away to the panelbeater (please note that the assessor and panelbeater is the same person- can you imagine). After 3 weeks my car was still not fixed. I then insist on getting my car back ASAP as i needed it. Please see photos attatched. Real disgusting work. The bonnet is full of scratched marks as they repaired the NEW!!! bonnet (according to the panelbeaters [S&Z Panelbeaters in George] all new parts that they received are full of dents wich they then first have to repair). The bonnet latch has not even been replaced/repaired noyt even sprayed. They never repaired the part below the front bumper because (as per panelbeater) they did not quote on that. They however resprayed it with paint drops hagging off. Inside the bonnet the paint made running marks. The piece in front of the radiator was bent sort of back in place, not 100%, but never sprayed and still full of damaged marks from the tools. they even scratched the right front door, that was not damaged in the accident. The panelbeater then told me that I should bring the car back so they can fix what they just messed up. I refused because if they could not do proper work in the first place, why bother to try and correct. I should however also mention that when i visited them while working on my car, that they do not have a proper workshop and do most of the work at the back of the building, where there is not even cement. Working on oildrums. This is the type of service providers that Outsurance is using. I then start complaining to Outsurance. send emails with all the photos, phone them a couple of times insisted to speak to a manager. this carried on till I once spoke to a manager called Joël. He then told me to go to another panelbeater who should quote them to repair the mess of S&Z Panelbeaters. This panelbeater quoted to do everything from scratched as it is a total messup. O yes, S&Z Panelbeaters even quoted to replace all lights, but 2 were not. I phoned Outsurance afterwards to hear if they received the quote from the second panelbeater. Apparantly the quote was sent to the manager Joël. I have never had a call or any conversation from Outsurance. It is now 8 months later. Time and space does not allow me to tell you the rest of my bad experience.

I also need to warn people about the high premiums from Outsurance as I got a quote from SANTAM wich is half that of Outsurance. (IS THIS WHERE YOUR OUBONUS IS COMING FROM) Charging you double and give you some of this back. I phoned Outsurance today again and requested a quote on another vehicle and again, double that of another company.

Finding my vehicle broken into with its ignition and steering lock damaged, calling the insurance company's emergency no gave a feedback with their not operating outside working hours.

On the 20th March 2010 my car broke down. I phoned Outsurance Roadside Assistance for help and was very impressed with the service I received. However as it was a Saturday and a long weekend I was told my car would be towed to my house as all the dealers would be closed. I then had to contact roadside assistance again on the 23 March to have my car towed to the dealer for repair. So my car was towed twice, yet for the same incident. I know they advertise two tows per year per vehicle, but I assumed they would surely mean two different instances. I have been informed by Outsurance that my roadside assistance for the year has been used up. So despite the fact that I have never before used roadside assistance for all the years my car has been insured by them and the fact that this was one incident I now have no cover. Not a great feeling being a female driving around South African. I am not impressed Outsurance and I am getting quotes from other insurance companies who would look past their petty policies to give me decent service that I deserve! Moral of the story: Make sure your car only breaks down during your dealers working hours!

I am not a client of outsurance and must say that I'm quite surprised at all the compliments about you on this site as I'm not getting quite the same service as noted therein. I was involved in an accident with my scooter with a client of yours on the 14th of Jan 2010. Fortionately I didn't get too hurt, but the scooter and my gear was ruined. I decided to submit a third party claim directly with Outsurance so as not to affect my no-claim history on my insurance. I followed the procedure the call centre gave me and submitted the claim on 15 Feb 2010. Simon was assigned to my claim #54747364. He's been excellent throughout the process, providing feedback and returning my calls promptly. The last feedback I've had though was that the assessor's report of the 26th of Feb suggested the scooter be written off and that the file is now with Lancelot to finalize. I've been calling for the past week to find out what the status is, and it's still with Lancelot. I fail to understand why he's had my file since the 26th of Feb and that he's not processed it yet. I'd really appreciate some urgency on this matter as even though I'm not a client of yours, I still deserve to be respected.