My vehicle was 'repaired' by a panel beater instructed by Outsurance, but in the process they damaged my dashboard.

More than a month after the damage that was caused by their negligence, I am still struggling to get this damage repaired.

This has cost me numerous telephone calls and a lot of unplanned time out of the office, not to mention the emotional strain. Outsurance, their assessors and the panel beaters have not been helpful and have instead been wasting my time. They seem to forget that I am the customer, the aggrieved party.

Instead of rectifying their mistake, I am being further inconvenienced by the incompetence of all parties involved here, being Outsurance, their assessors and the panel beaters.

We had a storm last year and had outsurance send some fly by night builders to fix the leaking. Anyway come January, we have another storm, and guess what, it starts leaking again everywhere where they fixed. So we phone outsurance and after numerous calls, eventually get someone out who claims we did not maintain our roof, etc, if that be the case why fix it the first time. Jackosn, who by the way is the most rude person you can ever find, he forgets we pay his salary, with as much attitude as you can find tells us outurance will not be fixing the leaks.

Anyway my husband phoned the manager, Trevor Naidoo, who assisted us and asked us to get a quote and fax it through, which we did, and my husband phoned twice and confirmed approval. Builders have started working alreday, only to get JACKSON calling again, saying it was not approved, and they will not be paying for the work done. We have already signed with the builder to start the work because we got approval twice from you, now the builder wants to take legal action against us. We have stopped all work, please can you come back to us urgently.

Last year October I contacted Outsurance for house cover, granted only if they would cancel my SAHL insurance. I was promised that this was done. I have just received my annual policy update from SAHL and it was never cancelled. I have had double insurance for a YEAR! I spoke to Sipho at Outsurance and he confirmed that my details were never forwarded to SAHL as promised. I must now take time and effort to complete 3000 forms to have my SAHL policy cancelled and was also informed that I would only get a refund of 50%! Thank you very much Oustance for not saving me any money but DOUBLING my installments.

My geyser burst during the weekend of 13 October 2009. I were away and when I got home the Sunday night, the house were completely under water. I register my claim on Monday monrning at outsurance - Naome answered the phone and I deal with her eversince. Late that afternoon Outsurance send a company to replace the geyser. These people damaged my bathtub (by letting the copper pipes fall into the bath more than once from the ceiling), the made a hole in my facebrick wall between the bathroom and my passage, only to fill the hole with cement (that looks terrible), they made another hole in the wall to my front door. Then they bumped two holes in one of my bedrooms door with the pipes when they removed it from the bathroom. I phoned Outsurance the next morning, explaining that since they have sent that survice provider, they have to sort this out. Well NOTHING happened yet. No damage fixed, carpet not replaced and they do not phone back as they promise. Every time that I have to take time off, it cost me a lot of many since I am a contractor and do not get paid if I am not at work. I suggest that they conclude this claim as fast as they advertise. This is already more than a month.

I have been with outsurance a few years back and had paid my premiums and then cancelled my policy and have never claimed and know they wont refund what i paid when i called to enquire what went on i spoke to a lady who was rude and had no manners what so ever.

I want my money back as it was a lot that i paid for no service received.