I was involved in a hit and run accident a month ago! After reporting the accident and putting through the claim there was a whole investigation because i was driving my mothers car!! Best part i am insured as the second driver on the car although outsurances policy states any person is covered with a valid drivers lisence.

The guy who did the investigation was so focused on nailing me on any aspect he could find that there was not even one question asked about what happened... After two weeks we phoned the call centre numorous times just for them to tell us the claim is settled and the car is busy getting fixed. A week passed and then the story changed to no the claim is still being investigated. Now after a month the claim has not been settled and the evidence if any of the investigation has disappeared so they can not pay out the claim, how conveniant for OUTSURANCE!!!

Worst of all is they never even fetched the car at the towing company... Bad service all around!!

On 7 Sept 09 I requested Outsurance to cancel my Policy. Kobus phoned, trying to convince me not to cancel. I asked him whether its possible to change my marriage status as I am now divorced. Want the Policy in my name. Guess what! He told me If I change my marriage status Outsurance will consider me a high risk customer and my premium will increase with R200! I was stunt! I phoned Kobus again the following day, requesting him to please ensure my Policy is cancelled. His response to me, now very dominating and demanding: I cannot believe, after I have told and shown you all the differences between us and them (the New Insurance Company), you still want to cancel! You will be making a very big mistake! I told him I have made up my mind. His response : I am an expert in my field and I will again explain to you the differences! I had to listen to him for 15 min bad mouthing the other company! Eventually I put the phone down on him. Policy now cancelled. I've complaint to Cherise his 'manager' about his attitude. Its Friday and still no response from her. How can Outsurance allow a Consultant to intimidate their customers like this!! It's just not on!

I was instructed by Outsurance to take my vehicle to the panel beater as soon as possible. I confirmed that I would take it in on Tuesday. Tuesday morning my vehicle was taken in at 11:30, the manager at THE PANEL BEATER requested authorisation and till today no authorisation was given and no work was done on my vehicle.

I was involved in an accident when a driver, insured by Outsurance, drove into the back of me on 18 July 2010. When contacted by outsurance I faxed them all the relevant details inlcuding quotes. I also personally took my vehicle to their own evaluator. Subsequently however I have just had no feedback from them. They have completely ignored my last 7 faxes despite same specifically requesting that they acknowledge receipt. I have also telephponed the claims handler directly but its always the same message 'she is currently busy on a call" and she does not call back. This is extremely disapointing. The merits are simple and their insured driver is clearly at fault yet when it comes to fixing my car they just remain silent. I see they have won awards for customer service but clearly they no longer feel they need to maintain these standards nor do they keep to their webpage and media promises.

This accident was over a month ago and as Outsurance is ignoring all correspondence I have no idea whether they intend settling or not. Do I have to incur legal costs just to get them to respond?

Another huge concern for me is that although my vehicle mentioned above is not insured by Outsurance I do have another vehicle that is insured by them. If i ever have to rely on them for this other vehicle will they also simply ignore me and leave me with the problem to resolve on my own? At this stage I have lost complete faith in outsurance.

G Erasmus