OVER PHONE CUSTOMER SERVICE

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Category: Business & Finances

Contact Information
United States

WELLSFARGO.COM

OVER PHONE CUSTOMER SERVICE Reviews

Scott007 June 24, 2010
BANK SCAM/VERY RUDE
My business bank account was charged over night without my knowledge. I contacted my local Wells fargo bank but since they could not see who had done this, they gave me their legal dept. in MN.

I spoke to a Megan, she told me it was from the IRS and all I needed was for them to fax over a copy of a release form and that I could have all the money back into my account within one day. I asked, that is it, she said yes.

I contacted IRS to discuss, they said sorry and released funds do to thier error and sent Wells Fargo and myself a letter of release.

I then contacted Wells Fargo legal agian in Minn. to speak with Megan, she was on the phone but the man named Alex could help me, He is the only Alex in thier Legal dept. in MN, He said they will put back all money taken from IRS EXCEPT FOR $100.00 bank fee will still be charged to me.

When I asked why, he said because IRS didn't say it was there fault. One would think if the IRS is sending a fax to a bank asking them to not allow the funds to be transfered, it was thier mistake, right?

After 15 mintues on the phone of trying to ask why Megan didn't say that in the first place, he just continued to talk over me, not listening to me and belittling me to the point that when I asked for his supervisor, he had none. When I asked for a manger from another dept. he had none. When I asked him if he was the head guy, he said, no he wasn't! Are you following me here!

When I asked him if this is how he talked to others, he said if they give me problems like you, yes and that if I wanted to take my business else where, to do so. I asked if we were being phone recorded, he said no, when I told him I was recording, he got pissed and hung up!

I wasn't but at least I got the last laugh!

Bottom line, I have been banking with WELLS FARGO for the last 9 years. I have a business, personal, savings and my son has a savings account. I am now leaving do to ALEX in thier MN. Legal office.

I will not say anything good about them ever again! You can count on me to say everything bad about them however!

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