OvernightPrints.com
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Category: Services
Contact Information
California, United States
OvernightPrints.com
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OvernightPrints.com Reviews
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susanneme
May 6, 2010
no service
on april 30 2010 i ordered a set of 20 postcards... i asked for rush printng and shipping before or by may 6th.. they charged me $120 for this order. by may 6th the night before my presentation, i still had no postcards.. i called and they said for some reason the order got cancelled. I said I didnt cancel it and they kept me on hold for 15 minutes before they came back and said they didnt know why. At this point the order would nto arrive in time. they suppsoedly refunded my money but I was left without a presentation
HORRIBLE HORRIBLE SERIVICE.. there suppsoed website tracking doesnt work either..stay away!
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Andrew
March 17, 2010
Rip off
Terrible printing job and despicable customer service. After ordering 1, 000 postcards at a cost of over $170, I became aware, when I got a third of the way through the box, that the remainder of the cards were printed with wildly different colors and exposures. They looked terrible, and a vast number were unusable. When I contacted the company about reprinting the order, they refused because it was more than 30 days after I placed my order. I explained why I hadn't been aware of the problem earlier, but that the printing was faulty. But they still REFUSED to correct their faulty printing job. I own a business myself and have a 30-day return policy. But when I sell something that is discovered to be defective, I will ALWAYS take it back, no matter how much time has passed. The reputation of my business depends on it. This company obviously doesn't care about its reputation, and it certainly doesn't care about its customers.(Oh, and did I mention how rude and surly their "customer service" reps were?
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JohnSchneider
December 28, 2009
Horrible Customer Service
I predict this company must do something right now to improve its customer service or it will be gone by June 2010. I ordered the printing of 1, 000 tri-fold brochures from the company earlier this month. In the past, I've ordered business cards and post cards from them, but never had a complaint. I'm someone who generally doesn't write complaints like this, except when I feel I'm being abused or severely neglected.
I paid via my PayPal account and confirmed the payment in the PayPal account section and with my bank which confirmed the funds had been withdrawn for payment. I even sent screen shots of my account information to OvernightPrints.com, but they refused to believe the facts.
I've tried calling OvernightPrints.com repeatedly, but there's a message about their phone system being down. I'm really concerned that they're going out of business and keeping everyone's money before they do.
I don't mind a company admitting their service is lacking, but be honest about it. Sendme a note or call me to say you understand my concern -- especially if I've been complaining for weeks. This is why companies go under and there's no doubt that overnightPrints.com is abou to go out of business, unless they change dramatically. I've seen a fair number of complaints for other people on the internet about their bad service. It's a shame we have to waste out time complaining, but it's also out duty to warn others and I'll do everything in my power to do so.
John Schneider
Alexandria, VA
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