Overnite Express courier ltd

MOBILE STOLEN
Dear sir,

My parents have sent me a surprize birthday gift Mororola Motorazr mobile through OVERNITE EXPRESS COURIER ON 23rd of November from Etawah (U.P.) to Pune .The courier i received on 26 Nov but the mobile was stolen from it. I received the parcel opened it and than realised the cell is missing from it .Till then the delievery man has gone out.

I called up the courier company they just answered me "THIS IS NOT THEIR FAULT AND THEY CAN'T HELP IT"

I also called motorola customer care and asked them to block the cell.But i came to know that they don't provide such facility.

Now i don't know whom to contact for this.
Or our loved ones should stop sending anything through courier .
I dont know in which era we are living . These types of things really hurts .

I just want your help regarding this matter .so please help me..
This could be the story of many people who even not file complains

Please let me know if anything could done about it...
I am attaching my details

Nishit Mittal
Mob:9822758854
Pune

Cell IMEI NO:355556 -01-006432-9
mODEL NO:HG 118700623B

Please feel free to contact me if you require any help from my side