OverStock
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Category: Electronics
Contact Information
United States
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OverStock Reviews
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overstock sucks
July 3, 2011
everthing
If you want the absoulute worst products and service buy from overstock been dealing with problem since febuary after 2 months of calling finally send replacement that was broken.I had platnum plus protection what a joke.They lost my return took weeks of geting run around just to recive broken camera.I cant evan print out return label now have to wait for them to mail one.Dont buy they lie.
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winndixie
May 20, 2011
rude,sarcastic customer service
I ordered a mattress at overstock.com.I called them to check on the delivery.The lady on the phone said sarcastically that she couldn't understand a word of what I was saying (except the word mattress!).Yes I have an accent but usually people understand me very well.After repeating all the information needed, she then told me that she couldn't answer my question because the order was under my husband's name.I find it very disturbing that I was told by " a customer care representative" that my English is not understandable...
I will never order from Overstock again!
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Aban
December 25, 2010
Send unwearable coat
Ordered a great looking coat and received a nonwearable coat. No one of any size can get their arms in the sleeves. The customer service stated it was non-returnable. This coat is unwearable. They told me to give it to someone, that would be all fine and good if anyone could get their arm in the sleeves. Buyers beware of Overstock.com. order number order #94323658, never to purchase from Overstock.com again. This is very unfortunate that this company seems not to care about customer service. Other retailers have taken the time to listen to the customer and try to make amends.
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SHOPPINGFRIEND
October 16, 2010
return
I complained earlier about a return to Overstock.com for which they only gave me half credit due to hair. After several phone calls, email and online chat I was finally credited the full amount. It's easy to complain but felt I the need to let people also know that everyone I dealt with was very polite and I was happy to have my complaint resolved.
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Jamers615
October 14, 2010
Return department scam
I recently purchased a 10 piece bedding set from overstock.com, and when I received it, the material was so stiff I felt I had no choice but to wash it before using. After the first washing (according to the manufacturer's suggestion on the tag), the black piping on the outer edge ran into the whie comforter, and the corners of the pillow shams all split. I called the customer service department and was greeted with a rude and uninterested rep. After explaining to her the problem, I was told I would be paying for shipping on the return. Excuse me? Fine. I spent $200 on a set that I could now not use, so losing $20 on shipping would have to do.
After they received the order back, they marked my return as used, and took off an additional amount, so my total refund was less than half of what I paid for the set. When I called to ask about this, and to explain that, based on my original complaint, it was not "used" but rather washed once, they refused to do anything else for me.
I am extremely disapointed in overstock.com, and will never purchase from them again. I would suggest that everyone else avoid them, as well.
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Rafael
October 11, 2010
Beware
Be careful ordering anything from Overstock.com unless you are positive it
will work out. They just took $30 off of each of my returns because they said they "had hair on them!"
I've been reading online at various sites about other people having trouble getting refunds from Overstock too.
I think this is how they pay for the cheap shipping and the low prices, they take the merchandise back, but find a way to dock you for it.
It's hard to tell the exact color something will be on your computer screen, so when I bought curtains they turned out to be darker colored than I thought they would be. I measured my couch carefully and bought a slipcover well within the range they said would fit, and it didn't.
So it's really risky to shop this way when you will have to pay return postage as well as be docked for some imaginary complaint by Overstock.com.
And after all this shopping and returning, I still don't have curtains or a couch slipcover!
They also ship in the teeniest boxes you have ever seen. It is almost impossible to stuff the merchandise back in the boxes and forget about folding it the way it was folded. It is hard to get the wrinkles out of the things they send you because they are all the smooshed into the boxes.
I imagine they have a list of excuses on the wall in the warehouse so they can choose a different one each time. Too wrinkled. Not folded properly. Has hair on it.
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DGMR2400
October 4, 2010
Return
They are pretty bad!! I returned something and they claim hair and only giving me half the price. That's crazy, I pulled it out, held it to my windows to see if it fit and now they are charging me $30. Crazy, they say they can't sell it, I am pretty sure they are taking a lent brush to it and selling it. What a scam, next time Bed Bath and Beyond, their policy is designed to retain customers not loose them!
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Wendy09
October 21, 2009
product quality sucks
Don't get trapped by the low prices. Their product quality sucks. I would rather spend more money on quality products than sending money to those cheap sellers.
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October 17, 2008
Bad service
Sept 2nd: I called the platinum protection services and was told that I had to send in my xbox360 to Microsoft because it's a manufacture recall.
Sept 26th: I get my xbox back from Microsoft along with a note that says the repairs were not made because they do not work on refurbished xboxes.
Sept 26th: Called overstocks platinum protection services again and was told that she was sorry for the mistake and that they didn't know. She then told me "it's written right here" that they (Microsoft) doesn't fix refurbs and that I have to send it to them (Overstock). She told me that they'd be sending me a box with instructions in 5 to 7 days.
Sept 30th: I called to check up on this because I want to make sure the wheels are in motion for this repair. I was told that my LABEL should arrive in 5 to 7 days. I then asked about the box and she was ADAMANT that they do not send boxes and that was my responsibility.
WORST customer service and will not be using them again, that's for sure.
What I'd really like is for them to just take this defective unit back and just give me my money so I can purchase it somewhere else.
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September 3, 2008
Used my card without permission
I no longer wish to use this card. please remove it from your records. last four numbers is 5708. If you have any comments please e-mail. This card has been cut into and I will no longer use it and I haven't used it in months.
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