Ok, so here it goes... I bought a TV from overstock and it had audio issues. Luckily I purchased the protection plan and so called and they scheduled a time for the service people to come over. Sounds good? Well, thats the only good part in this story.
The service people changed the scheduled appointment at the last minute. They came over and did not check or anything and simply picked up the TV and took it away. When I asked when to expect to hear from them, they just said, "We'll call you in a few days". A week later, I called them up and and they had no update. Another couple of days later, they said that they cant find the part so overstock.com will work with me on a replacement or refund. Called overstock a week later, they said that they have only received information and I will have to wait two weeks till their techs look at the issue and verify that the TV cant be fixed. Called them on the day they asked me to and voila no update! Part not available, they will contact me within a week. Called again within a week and they said that someone will call me within the next week to go over the buyout details or replacement TV. Ofcoarse, no one ever called. So just called them again. Was told that they did find a part for the TV and its on backorder so I would have to wait 45 days. If the part does not become available within 45 days then they will discuss the details with me. WTF!!! Its been two months since they took my tv and now I am supposed to wait another 45 days.
You are much better off buying something from best buy, do not waste your time and energy buying an electronic from overstock, atleast I never will.

Ordered Mens XL snow bibs on 1/21/09 for $31.99 and $2.95 shipping. Item arrived and I did not open it. I had found out that the person I bought them for wore an XXL and knew they wouldn't fit. I used the "return" link off of my account and received a USPS Parcel post return label on 2/9/09 with an email telling me that it would be $8.62 to return the item which would be deducted from my account.

Today, 2/18/09 I recieve an email telling me that I was receiving a refund in the amount of $20.17 because of the deduction in return postage and $3.20 for "repackaging and restocking".

I contacted the Live Chat customer support and was told they also deducted $.25 because they found a hair in the package. When I told them that the package had never been opened and it was not only returned as received but with the original invoice included as well they told me that they would refund the quarter to me. I told him that Overstock.com must be in worse financial shape than the rest of America and that they could keep the quarter.

The customer service rep, Gunnar, offered me a $5.00 in store credit because of my dissatisfaction and I told him that I didn't want it because I was never shopping with them again.

The customer service rep then pointed out that the item had to be returned within 30 days to be eligible for a full refund. I pointed out that the item was ordered on 1/21/09, label printed and mailed 2/9/09 and that I was informed of the "refund" today 2/18/09...that certainly fell within return guidelines from ORDER date and not even delivery date.

After pointing that out he said that he would offer me a $5.00 refund to my credit card or a $10.00 in store credit. I again told him that I was never shopping with them again and to just put the $5.00 on my card.

If you order ANYTHING from Overstock.com please be aware that retuning it is a gigantic headache that will not only cost you time but up to half the value of the item you are returning. I lost $14.77 for an item I never opened. Just do a little research and you will see that there are many other people that this has happened to as well.

BEWARE BEFORE YOU ORDER.

DO NOT DO BUSINESS WITH OVERSTOCK.COM

Made a return of two pairs of shoes and was charged a re-stocking fee. The shoes were returned due to poor quality - which I notified Overstock when they arrived of this. I should be credited back the entire amount I paid them. The shoes were never even tried on - I could tell when I removed from the book.
This is a scam and this will be the last time they will have control of my MONEY!!!

I ordered a mattress, cost $549, at 15:45 or so. Spoke and called a few places, and could save a lot of money, @ 16:15 called Overstock to cancel, they refused. Claim to charge me from $100 to $649..if they cancel; first I need to speak with a special representative; then Overstock.com will decide if they accept the cancellation. I am desperate at this time...I don't know what to do...I have spoken with other people since this afternoon, everyone that has had a dis-order with Overstock.com has a horrendous story to tell. Our company has 10, 000 employees we will be sure they do not have a bad experience by not ordering through Overstock.com Thank You

Overstock.com offered me a 5% off, on the page I was ordering from, said it would apply at check-out - it didn't. I did a live-chat, which lasted 25 mins. - for $1.32 - I offered to send them a copy of the page - 'Brett' should be fired for keeping me in a chat so long just to tell me 'sorry, can't give you the $1.32, 5% discount', I have spent a couple of thousand $ - and that's how they treat me? That was the last straw - they have disappointed me before.