I placed an order on March 11, 2011 for Moen 203BN vertical spa. After doing a thorough research on the internet I found that overstockdeals had the great deal for the money. I went ahead and I ordered the product. The description of the product included Moentrol pressure-balancing valve. However, when I got the product the valve was not included. The policy of the company states:
What do I do if OverstockDeals sent the wrong item?
If you are shipped an incorrect item, please email or call us at 1.800.774.4802 within 48 hours of receiving the product. We will provide an RGA and the shipping instructions to have the incorrect item returned to us. We will pay for the cost of shipping the item back to us and we will ship the correct product to you asap.
The item that I received is not what was described on the website, so I shipped the item back. In my shipment I included the printout of item description and I circled the valve description that was not included. However, the company does not save that information.
Later on I tried to contact the company for the refund, but most of the time I got voicemails. I left multiple voicemails, but I never got anyone to call me back.
On April 7, 2011 overstockdeals credited my account in the amount of $361.21, which is $70.73 less that the amount that I paid.
On April 11, 2011 I went to their website to check the description of the product and the product that I bought was not offered at all. I am attaching a printout of all Moen 203 products which included chrome color, antique bronze, and rubbed bronze, but no brush nickel.
I did a search for Moen vertical spa and I found different item for less price which also features Moentrol pressure-balancing valve in the description of the product.
Today (June 1, 2011) I went to their website to search again for Moen 203 and the only colors that were available were chrome and rubbed bronze.
This company false advertised the product and now that it is in dispute they completely removed the product and changed the webpage. If the description would say that it requires a valve I would not ordered the item, but that was not on the website at the time that I ordered the product. However, there are similar product “vertical spa” that still retained the description of the product that I ordered, not the updated version that is on the website now .