I started to order it and never authorized it. I cancelled out of the webpage. However, they still charged my account. I want my money back!!! I am blocking the draft and reporting them to the BBB.

This is an update, I received from the office of Florida Attorney General Bill McCollum:


--- On Wed, 8/26/09, AG <[email protected]> wrote:

From: AG <[email protected]>
Subject: From Attorney General Bill McCollum
To:
Date: Wednesday, August 26, 2009, 3:37 PM
Florida Attorney General Bill McCollum received your email regarding your
concerns with Elite Acai Blast. Attorney General McCollum asked that I
respond.

Our office reviews complaints to develop information about patterns of
questionable business activities. If we discover a pattern, what
originated as a private dispute between buyer and seller may become a
matter of broad public interest and thus warrant the Attorney General's
intervention under the state's consumer protection laws. We will keep
your correspondence for future reference. Please note that our office
does not mediate individual consumer complaints.

Please contact the Florida Department of Agriculture and Consumer
Services, Division of Consumer Services (DACS) to file a complaint. The
DACS is the state clearinghouse for consumer complaints and has a
voluntary mediation program to assist individual consumers. You may
contact DACS at:

Florida Department of Agriculture and Consumer Services
Division of Consumer Services
2005 Apalachee Parkway
Tallahassee, Florida 32399
Telephone: (850) 488-2221
Toll-free within FL: (800) 435-7352
Website: http://www.800helpfla.com/

You may also wish to contact the Internet Crime Complaint Center, a
combined effort of the National White Collar Crime Center and the FBI to
combat Internet fraud, by telephone at (800) 251-7581, or visit that
agency's website at:

http://www.ic3.gov

The following websites may be helpful to you:

http://www.ftc.gov/bcp/menus/consumer/tech/online.shtm <Federal Trade
Commission "Online Shopping"

http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre28.shtm <Federal Trade
Commission "Billed For Merchandise You Never Received?"

http://myfloridalegal.com
(follow the path at Consumer Protection/Protecting Yourself Against
Consumer Fraud)

In addition, you may contact the following consumer agencies as you seek
to resolve your individual complaint:

Better Business Bureau of Southeast Florida (serving Miami, Ft.
Lauderdale, West Palm Beach areas)
Telephone: (561) 842-1918
Internet: www.seflorida.bbb.org

Broward County Consumer Protection Office
Telephone: (954) 357-5350
Internet: http://www.broward.org/consumer/

Finally, Florida's Deceptive and Unfair Trade Practices Act provides
individuals with a private remedy to bring an action for damages,
attorney's fees and court costs. If you need help finding a lawyer, The
Florida Bar offers a Lawyer Referral Service which you may contact
toll-free at (800) 342-8060. If you cannot afford to hire an attorney,
you may be eligible for low cost or pro bono assistance through a local
legal aid office. The Florida Bar can assist you with this process.

Thank you for contacting Attorney General McCollum's Office. I hope this
information proves to be helpful.

Sincerely,

Travis Dudley
Office of Citizen Services

Im sure most of you know the story, you order a trial package for .99 cents and then your credit card gets charged $87.13 or whatever. Well Im going to tell you how to get your money back. First its going to take alot of phone calls but if you are mad as I was its worth it. The box that your orde comes in has the return address for the product, mine was 3007 Greene St, Holloywood Floridia, 33020. But before sending your product back call 1866-906-6551 dont select the option to return product select the the 1 to talk with a customer rep, now this is where the waiting starts but dont give up. Tell the rep you want to return product and cancel your account, ask them for a return of product code mine was 14 digits, its your cancellation number-a return number. When you get that number take the box to your local postoffice and send the package back to them certified mail requireing a signature. Make sure that you write the return number that they give you on the front of the box that your returning. Check your postoffice for signature confirmation once they receive the package back. Then its back on the phone with the customer rep who will then process your refund request once you give them your signature confirmation code from your local postoffice. I sent my package back on 8-12 and had my refund credited back on my card on 8-24. I hope this information will be of help to you all, but I've learned my lesson, check out a company first

I ordered free (that is free) trial of Acai-Berry and never received the product. Oxi-Berry then charged my credit card .99 for shipping & Handling. I then called them on 8-18-09 and found out they could not do anything about it. Plus, they claim I was past the 14 day free trial time and I was going to be charged every month $87.13 even though I never received the product to try... I then cancelled anything they had with Operator 035 Kim and told her I was reporting Oxi-Berry to my credit card company and refusing to pay the $.99.

On 8-20-09 I noticed a charge on my credit card for $87.13 and called Oxi-Berry again and spoke with a customer service rep. Ann #273. Told her I never received the product and requested they refund the $87.13 and all she could say was sorry our records show it was shipped on 8-11-09 and they could not refund money until I returned the product. I told her this is a scam that you do not ship the product for the trail period and then automatically charge accounts. She also claimed I could track the product with #9102924186001023580195 which they claim is UPS and I cannot do that without a internet site to do so, plus UPS does not take over 9 days to deliver items.

I spoke with supervisor and Nathon Reed and he claimed he could not do anything because of the wording on their Satisfaction Guaranteed and he would contact their shipping dept for information. I told him I am submitting a complaint to my credit card to not pay them for either charge and I did not received anything. He finally said he was submitting a notice to the refund dept for only the $87.13 and he could not request a refund for the $.99 because it as already shipped, EVEN THROUGH I NEVER RECEIVED IT. I told him that is not my problem, it is his company and they should never take an order on 8/2/09 and not ship until 8/11/09 then expect people to run out of the free trial time frame (14 days from order date) when they had not received it in time to even try it. This is a SCAM.

want my money back after talk with wife.