P C Richard & Son

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Category: Electronics

Contact Information
317 Route 17 South, Paramus,, New Jersey, United States

Phone number: 1-201- 262-7676
pcrichard.com

P C Richard & Son Reviews

Susan922 May 22, 2011

I am VERY disappointed in PC Richard and I will NEVER EVER EVER make any purchase their again

I purchased a washing machine and a refrigerator last July at PC Richards. I thought they were a reputable company I WAS WRONG. My washing machine was a GE Profile and I hated it from the first load. It left water in the tub and I have to keep hitting spin spin spin. It is supposed to be a super capacity-what a laugh that is because I can't wash more than 4 items at a time or I'm left with about 2 inches of water.
I called them after I did the first load and I asked if I could return it and purchase a more expensive machine because this one didn't wash clothes properly. I was told once its in my house its mine. Well, we can't try machines out in the stores to see how they work. This one is the WORST machine I have EVER purchased. I have never had a problem with an appliance before and this was such a disasterous experience I tell EVERYONE I KNOW.

Since I have to wash clothes and can't purchase new clothes each day and throw the old ones out I have to go to the laundromat. I had a repairman come and he had to replace a lot of parts. He told me to call them and tell them to take it back. I tried again. I was told if it CAN'T be fixed. Well, EVERYTHING can be fixed if you replace all the parts.

The machine still didn't work right. I am VERY disappointed in PC Richard and I will NEVER EVER EVER make any purchase their again. This isn't something I can just get over, if I try to use my machine and I have to wash 4 items at a time its fine. But that isn't life. I don't have an hour for each 4 items to wash and I still have to hit spin spin spin. This burns me because I have to go drag my clothes to the laundromat each week.

Since I deal with it each time I do laundry I tell everyone EVERYONE! Frustrating isn't even the word, I am totally disappointed in PC Richards service, treatment of a customer, and again will NEVER shop there for anything else. I will also never buy a GE appliance again. I used to go to PC Richards for everything, but I never had a problem with an appliance. This was an eyeopening experience. One I learned from and one I tell everyone about. The machine is supposed to be a water saver too, I don't know how it can be since it takes me much more water to wash clothes since I can only wash 4 items at a time. To top it all off if I wash towels I get water all over my laundry room floor. Never can I wash towels at home they all always have to go to the laundromat.

I'm totally disgusted with this machine and with the service I received at PC Richard. They lost me as a consumer.

Shirley945 May 8, 2011

WHAT KIND OID TRAINING DOES PC RICHARDS give their employees???

As I walked into the Paramus store to purchase a dishwasher iI was bombarded with salespeople Ola who wanted to help me.I went with one who took me to the dishwasher dept and he proceded to show me the displays. I chose one and he gave me the price plus delivery charge plus extended warranty charge. I told him I did not need to have it delivered nor do I want the extended warranty. he said he would be right back and never returned.I waited and waited so I finally got another salesperson Manny who did the same thing. he never returned when I did not want to buy the extended warranty ffinally I got a third salesperson whose name was Luis. WE WENT THROIUGH THE SAME THING.

I ASKED what kind of warranty comes with the dishwasher and he said 12 months, I said I would take it. he said he would be right back and this time he did, but with a manager who proceeded to bombard me with all the WONDERFUL DETAILS of the extended warranty. I told him under no circumstances did I want it . he did not let up. he continued to harrass me until I told him either you stop talking or I walk. I would be typing all night if I told you the entire story. I felt embarrassed belittled, and preyed upon. By the way, the warranty that comes with the didhwasher is 1 year . Luis outright lied to me to get me to buy the extended warranty.WHAT KIND OID TRAINING DOES PC RICHARDS give their employees???