3/10/2014 We paid $35 to have someone from PC Richards come and measure our fridge to ensure that it would fit in the space before it was delivered. He said that it would fit, but when it was delivered, we now cannot open our dishwasher, because it doesn't fit against the handle of the freezer. He said he had measured the handle, but obviously not. When they removed the old fridge, the scraped the side of our new home, freshly painted. The men apologized and said someone would contact us immediately to resolve that. Two months later, no one has called. They had to reschedule the delivery date three times, and my husband and I took days off each time, only to find out at the last moment that they couldn't deliver the fridge. For our difficulty, the store manager said he would refund our $175 installation charge. Two months later, no refund. We've called back countless times, always the same excuses, nothing refunded, corrected, or done. We will not be returning here for our next purchases. Very disappointed.

Over the past 9 months, my husband and I purchased 7 appliances from PC Richards -- 4 for our primary residence and 3 for our rental property. We also purchased full 10 year warranties for each of the appliances which was probably the smartest decision we have ever made since most of their appliances have stopped working".

We have to-date had 4 appliances serviced (3 from our primary residence and 1 from our rental property) and of those 4 appliances, we have had 3 replaced after enduring weeks of waiting for service technicians who could never fix the problem and always needed to either order a part or "another" part".

There is no excuse for brand new appliances to completely break down in 5 and 6 months after purchase;. That is typically the exception and not the rule|.

The worst part is dealing with the company's Service Center|. They are absolutely useless|. The technicians might as well be people just pulled off the street and given a job because I have yet to have one in my home who appeared to actually know anything about the appliance that he was dispatched to service..

I have never had an appliance fixed in a single service call, and I had to raise *** about having so many service calls on each "new" appliance before a Manager would approve a swap-out".

I will NEVER IN LIFE do business with PC Richards and if there was any way that I could cancel the appliances that we purchased, send them back and eliminate any dealings with them at all, I would do it in a heartbeat.

Now the icing on the cake is that my tenant's brand new refrigerator has been out of commission for 2 weeks now and we have been unable to get a new refrigerator approved. Instead they were told today that they would have to wait "AT LEAST" another week for a compressor to be ordered on this new refrigerator before they will have a functioning refrigerator in their apartment. Now someone explain to me how a refrigerator's compressor goes bad in a matter of 6 months?

I believe that PC Richards is selling faulty appliances as new. There is no other way to explain how 4 of 7 appliances completely stop working in a matter of months after purchase from the same company.

I opened a new account with PC Richards 11/10". Made a purchase and later received my card in the mail". On 2/5/11 i activated my credit card and was advised that my account was past due.. A bill was sent to me with no apt # and returned'. After sorting everything and making a payment online I wanted to make a purchase the next day/. Went to the store picked a tv from Joe Botros Jr.8246, and was ready to leave:. Card declined after I thought all was right". Customer service could care less|. Went to bestbuy and spent $1000 on a tv

pc richards is a place where I've shopped for many things..the salesman I had was awesome ...the service dept on the other hand is the worst ...dont buy extended service contracts from them ...first they sell you a contract for lets say 3 years and the appliance you buy has a year warranty on it already ..so they beat you for a year off the bat...then you call them for service, THAT TOOK THEM OVER A MONTH TO TRY and FIX MY DISHWASHER and you get no service at all!!! HONESTY..INTEGRITY..RELIABILTY.. [yeah right]

I for one will never shop at PC RICHARDS ever again...cost me twice to install the dishwasher I bought from them .. and they could care less SHAME ON YOU RICHARD YOU ARE NOT RELIABLE AND YOU JUST LOST A REAL GOOD CUSTOMER... k STURM ...ONE VERY PISSED OFF CUSTOMER...

I still can not believe how awful my experience with PC Richards has been. I purchased 4 appliances and each one was installed improperly. While installing the refrigerator, the installer peirced the pipe without turning the water off and flooded my basement. He also had the nerve to yell at me to bring him buckets and towels (and of course again, when I did not bring enough towels because 6 beach towels couldn't mop up the mess). When removing my old dishwasher, there was a huge flash of electricity and then the new dishwasher was not set back all the way under the counter. The installer also did not feel the need to cover the electrical panel with the manufacturer provided cover, leaving wires hanging below the appliance. The oven was damaged and after about 20 minutes of them trying to figure out why it didn't work... realized it wasn't plugged in! The last thing you should all know, is that while installing an over the range microwave, the technician screwed a sheet rock screw into the wall to hold the mounting bracket. Not only is this the wrong screw for the installation, he missed the stud and put the screw right into the electrical wire. The microwave was not fully set into the bracket. This coupled with the sheet rock screws pretty much guarenteed this microwave would fall in the future. Of course I would never have the opportunity to see this happen because when the technician tried to plug in the appliance there was a huge flash of electricity. Then the technicial tried to convince me that the reputable electrician I had in the prior week to do the wiring for the microwave, did not do it properly. They then tried plugging it in again and the microwave worked. However, now I no longer had electricity in the upstairs of my home. When the technician first plugged the appliance in, the tip of the screw in the wire blew off, and left the interior of the wall charred black. It worked the second time because the tip was no longer connected to the wire. It took about 6 hours of calling the store to have them admit I needed an electrican and not the same "expert installers who do it right the first time" back to the house. The electrician had to cut a 2 foot by 1 foot hole in my wall where the charred remains were uncovered. He mentioned that if the technician was touching the microwave at the time, he would surely be dead.

Because my house was so destroyed by PC Richards expert install, I had to cancel my son's 10 birthday party. It has been six days and I still spend hours on the phone with them trying to make this right. The water is finally cleaned up... thanks to me, but the microwave still sits on my kitchen floor, there is a huge hole in my kitchen wall, and the oven is still damaged". I want my money back'. I want them to take their crap away:. I want my kitchen back the way it was before they showed up?. They claim 100% customer satisfaction.. They keep telling me they want to make it right;. The only thing I have been offered is a refund for the delivery'.

Like that makes up for it..

My advise... if you do buy something from this store, do not let anyone in your house.