Customer service is a joke. They are trained to say "I'm sorry" and keep you on hold. I spent over $4, 000 last year had issues with my stove after 2 days of delivery. Had to call several times and they told me to call the dealer direct. My washer with in 3 years the door fell off as the hindge rusted again, no one could or would help me told me to call Fridigaire again. Bottom line the price of the door which is 3 separate parts and hindge comes to just under the price of the machine. Don't buy and Fridigaire products or puchase from PC Richards. As a customer who spent several thousands of dollars someone should have helped me here.

Buying a fridge at PC Richards has permanently changed my life, and not for the better. This story is five years old but I'm glad to relate it now.

I purchased a new Frigidaire from PC Richards and it was delivered a few days later. The delivery men badly scratched my mahogany living room floor in the process and dumped my old refrigerator in our building's basement instead of carting it away. After they left, I realized that they had brought me a fridge that opened from the left and had to make arrangements to have a replacement made.

When the replacement was installed, I didn't notice that the delivery crew failed to adjust it for the door to close automatically. I subsequently prepared a breakfast which included cold cereal with milk. An hour later the room started spinning violently. I somehow made it to a bathroom and spent the next eight hours emptying myself at both ends/. When my wife arrived from work, I asked her to call an ambulance:.

The following three days were spent in a hospital for viral food poisoning The next half-year was spent visiting an ENT and going for therapy for vertigo because the infection also attacked my right and inner ear.. My ENT brought my word recognition from six percent to eighty percent.. He termed my recovery as "near miraculous" and said he would be discussing my case at a conference he was soon to attend in Singapore?. His aggressive treatment involved direct injections of steroids through my eardrum, .

I hope this abridged story is helpful to you:. Needless to say, I wouldn't take a product from PC Richards if they gave it to me.

Do not buy appliances from PC Richards, I spent a lot of money buying five appliances, they told me to pick it up the next week, when I when to do it they said they did not have it on stuck. Later, after only two uses, the dryer broke I needed service, had to wait one week, the next Saturday I was the last one. They have communications problems, people lie, they blame each other, DO NOT BUY ANYTHING FROM PC RICHARDS, VERY BAD COMPANY. I also called the corporate office in NY and they were not helpful, they just do not care for the customer .

P.C. Richards has terribe customer service
PC Richards Complaint


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Richards called me on Friday to tell me they will call me on Saturday between 8:00-10:00 to tell me the time of delivery. I wait on Sat. until 10:00 no one called. I called the salesman and the office numerous times. The installer finally called me at 12:30 and said cannot install today it is going to rain. He gave me his cell number and he said he would call me awaiting a sunny day. I have been calling him for four days. This company has the worst customer service I have ever seen. BEWARE!!!

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I always thought P.C.Richards had a good reputation, but after reading all

these horror stories about bad customer service online, I'm definitely going to Best Buys for all my future purchases.

I'm in the market for a top of the line HDTV and I wanted to check P.C.Richards for prices online.I came across this "open Internet forum"and after reading about all these problems and bad customes service I decided against buying anything here.

Sorry P C Richards, it's not only about price and quality, it's also about Customer Service as well. FRANK