PC Richards sells products it knows are unreliable but makes big markup on product it knows are crap. LG appliances are garbage go see LG complaints online. The LG refrigerator they sold is crap there was intermittent banging noises from motor day or so after receiving item then 6 months later it broke we lost hundreds of dollars of food and PC serviceman took 4 days to come. July 4th vacation was ruined because we needed to wait for repairman to service unit. I made e-mails and calls to LG and no one returned my calls. PC Richards said if you got warranty we would come right away, strange the serviceman who is coming today said he was sent from PC Richards. I will keep you posted

PC Richards has worst service I've ever experienced. Store phone service defers to promising manager phone back; they never phone back. Told my salesperson is on vacation. Told manager is on vacation. Took day off of work for promised delivery;. After waiting and phoning, I was told that told product was out of stock!. Next delivery appointment: Insurance papers not filed'. I had phoned store repeatedly telling them to send papers/. Spent a morning getting papers for third delivery?. Took another day off of work?. PC Richards failed to show for their third scheduled appointment|. How many days of work do they expect me to miss before a product is delivered? Something is dreadfully wrong with them.

Full Review
Horrible experience! Purchased a new refrigerator from them, all went fine until after a tech call. The refrigerator began making knocking noises (very loud) within days. I called for service and a very nice technician came out and advised me that the sealed system was leaking in more than one spot and the unit should be replaced. Thus began my journey into confusion and mismanagement with PC. Daily emails telling me I would be having a service call, which I never received, calls to the service department telling me to call the next day (for several days), service people telling me they would "definitely" call me back, who did not. I was finally able to get help through the kindness of one gentlemen, who was finally able to assure me the refrigerator would be replaced (although I still have not had the new one delivered as of yet--so we shall see), only to receive a call the next day telling me my part was in and a tech would be out to "repair the refrigerator" All of this for a refrigerator that is now less than 4 weeks in my home! Ugh! I will never make a purchase from PC ever again! Please take your business elsewhere!

Recommended:
No

What product did you purchase or try to purchase? Refrigerator

We bought all our appliances, including the regrif in question GE Profile . We were told at the time of purchase that the appliances were all new and had a few dents, cosmetic problems. OK we said we can live with that. WE purchased the appliances.

Many months went by 7 unti our new home was completed to instal.. We kept the appliances safe in heated garage.

When installed, the ice maker did not work as the hose was leaking. Other problems arose after we called GE including the hindge was broken, door suction was striped. We then were told from the GE Co. that the unit was 5 years, used as food was found in both the freezer and bin. GE was very apologetic and said this was not fair and illegal to sell a used refrigerator. They are behing us 100%. The unit was built in 2005 and they don't sell this anymore.
We also found the GE profile stove was also used and they said it was brand new.
PC Richards carefully wrap they appliances with new packing material so the customer thinks the unit is new.

I bought a tv and purchase a 5 years warranty and tried to get extra 5 years. Charlie told me they dont not extend tv waranties. I have it on my waranty papers but they still do not honor it.