High pressure sales -- "Hurry we are full, if you want to reserve a bed we need a check today." Send Check - no receipt, no response, no information about schedule, no information on books for the family to read or how to prepare for the process including bringining the person hoome. No Session witht the family on preventing relapse.

Coordinatin with the detox facility was poor. The hospital was not prepared and the admission process was painful and terrifying.

Staff incredibly defensive, more concerned about not being wrong than about listening of fixing the problems. The King has no clotes and is dancing with an elephant. And thinks they are all cool and psychologized. We the concerned, paying, and praying family are meddeling nusances.

Promises: Yoga on the beach, professional well-trained staff. No Yoga period. at $700.00 a day materials were poorly researched, poorly reproduced, and in one case delived by someone who did not know the theory, concepts or application of the models being presented.

AND... Our loved one kicked the addiction, and it was because of thier desire to be clean and sober that made the difference. So Pacicifc Hill provided the structure. We have our loved one back, sober, and healthy. Thus writing this is doubly painful; Pacific Hills could have don a few things differently and they would have had a huge cheering section.

They could have practiced what they preach -- Step 4 comes to mind. Self-awarness of high pressure marketing and poor customer service could have easily been addressed. Instead anger, denial, control, obfuscation.