I have made several purchases with Pacific Sales in the last two year and they were good experiences but was totally blown away by the arrorgance I experienced in the San Juan Capistrano store this afternoon.

Remodeling Master Bath - found faucets & fixtures online but, wanting to buy local and willing to pay a little bit more to do so, I headed to my local Pacific Sales store, model numbers in hand.

Tao Foppen, Plumbing Department Manager approached me. When I told him I had shopped the internet and wanted to get their pricing. Mr. Foppen shut down. He had no interest in even quoting instead going into excuses why I can buy cheaper on the internet. I explained to him I had a need to purchast $1K + in products and the need for a countertop (another $1, 500+ sale), he could have cared less.

I didn't realize that the economy was so good that a business would not at least try to win a sale.

Although the Pacific Sales web site states they offer the lowest prices, don't believe everything you read. Clearly Mr. Foppen is not aware of this corporate philosophy.

On the way home stopped and purchased a granite countertop from a small local fabricator and will be purchasing the faucets and sinks online.

If you go to the plumbing department at Pacific Sales in San Juan Capistrano (1) stay far away from Tao Foppen and (2) be prepared to pay a premium for their products.