I bought a round trip Mla-Dvo-Mla online ticket #0792435906586 last July 18, 2010 and I requested for its re-booking to another date or refund as I am sick and I cannot take the flight to Davao as scheduled.

I was informed that I cannot have it re-booked nor refunded and that I simply must take the flight otherwise the amount I paid for the ticket will be forfeited by PAL.

I find this condition highly onerous and insensitive. I cannot take the flight to Davao as scheduled simply because I do not feel well as I am sick. Can one predict when one will get sick? ? ? When I bought the ticket I never expected I will get sick on the day or prior to the day of my scheduled flight to Davao. Why penalize me for getting sick??? In the same manner, when PAL cancels flights or subjects its passengers to long delays, can one penalize PAL for it??? Is PAL willing to pay its passengers for the lost business opportunity???

Justice demands fairness and I am appealing to your sense of fairness to allow me either to re-book my trip or refund me the amount I paid PAL in full as soon as possible.

Thank you.

Jovito Hizon, Jr.