Palm Harbor Homes in Brooksville, FL, took our money and played bait and switch. We bought one of their 2-story homes and it was to be placed on top of what was to be a custom designed ground floor garage. Before the garage was completed, the Brooksville office where we bought the home was closed. The nice salesman we were working with was no where to be found. We were later told the company was closing their satellite offices in FL due to financial problems.

From that point on, Palm Harbor Homes treated us like dirt by the people we now had to deal with in the Plant City office. No one cared about us at all. They refused to come to the jobsite to see our lot or the home they were now making all of the decisions on. We quickly discovered that everything had changed, and that the people in the Plant City office did not intend to give us what we had paid for. I asked them for the phone number of their headquarters in Texas, and they told me that TX wouldn't talk to me and would just refer me back to them. I feel that the people we encountered in the Plant City office are mean, liars and cheats, and they seem to really enjoy being dishonest and hurtful to the good people who trusted Palm Harbor Homes and who paid good money for their homes. These are horrible people; learn from our mistakes and never buy a home from Palm Harbor Homes!

Our custom home went from really nice to really cheap once the Plant City office took over. We are in the middle of fighting tooth and nail for everything we originally paid for when we designed our custom first floor garage...things we were told we were getting before we wrote the check.

Our building lot is right on the water; we designed and expected the home we were putting on it to be something we could be proud of. The contractors on the job tell us that Palm Harbor is spending as little money as possible on our home, and that we are not getting a quality job. We are completely disgusted.

One example: The Palm Harbor Plant City office has cheap $8.00 exterior lights set to go on our waterfront home. We requested and paid for nautical looking motion sensor lights that were originally suggested to us by the salesman who sold us the home. He told us that was what we were getting before we wrote the check. The list goes on and on...every day is more stressful as Palm Harbor Homes continually tries to cheat us.

Another example: After a rain storm the middle level was heavily flooded in the center of the house. Palm Harbor Homes said that it couldn't have been the roof, and still hasn't sent anyone out to fix the leak. We had planned to put down wood floors...now we are thinking that ceramic tile is our only choice because we know we have a house that is wet after a rain and we have no idea how long or how many floods it will take to get Palm Harbor Homes to fix it...

There are a couple of people with the company who are trying to help us get what we paid for, but they are also fighting an uphill battle. They are disgusted with the people in Plant City as well, but everyone if afraid to rock the boat too much for fear of being fired.

Please beware of this company and steer clear. Our home is way behind schedule. We've had to cancel our summer vacation. We would never purchase a home from Palm Harbor Homes, and would never recommend them to anyone.