purchased a Palm 3/18/2007 (G39791). returned item June 08, was told a refund was sent in July 08. I had purchased a replacement from another. in Sept 08 thay said they were replacing the Palm. Have not received the replacement because thay sent to a bad address thru UPS. In Nov 08 they said thay were checking with UPS for insurance. tried numbers given to talk to someone but was told they weren't taking any calls. tried back 3 times in 2009 and still no answer. Have tried to contact through email but nothing happened. Is the company reputable, solvent??? have offered to take a credit towards another purchase item but no answer. they have my 185.31 still and I have no recourse in contacting them. I have sent 15 email with the last answer in nov 2008 that they were waiting for UPS to come back to them. iT IS NOW mARCH 2009 AND STILL NO ANSWER. How can this be after all this time and no customer satisfaction. where do I file a formal complaint??? it's obvious they are avoiding me and that stinks. is this standard proceedure for them. I seen other complaints on the internet.. where do I go for satisfaction of this matter...

I have too many complaints to write. The tech support is based out of India and the Philippines I think. spent hundreds of dollars on a Treo Phone device. I was guaranteed that I would not lose any of my information twice and did!! Hours on hold then given wrong information and had to reset my phone twice which means erasing everything

1755 contacts!! They give me a tech that doesn't know much and It is a fight to get anyone a supervisor does not even come to the phone. The tech continues to place me on hold to check with others about what she is doing. This happened last time also. They mam you to death mam it is this and mam it is that it is very condescending and rude they have no feelings and the conversations are stalled as they read the text books while you wait. Mind you this phone is hundreds of dollars and after 90 of support and hours of my time they wanted to charge me for more tech support when they messed up!!

Okay, I have a Palm Treo 680. I keep it great condition. I have it in a hard shell case and have a screen protector for it. I woke up one morning to check the time on the phone and my screen had a black smudge inside of it and nothing appeared on the screen besides that smudge. The smudge is even visible when the phone is off so I knew right away the screen was damaged. I paid 500 dollars for the phone and it has a 1 year warranty and I have only had it for 7 months. I decided to call the customer service and they tell me that I have to go through their online chat support before they can order a repair. I told them kindly that I did not wish to waste my time or theirs because the screen is clearly damaged and a system restore would not solve my issue. So they agreed and put me on hold. The lady comes back and tells me that the screen is not covered in the warranty! It said no where what was and wasn't covered on their warranty. That really irritated me that a company would charge 500 for a phone and not repair my screen after it goes out by itself with no error on my part, but after my rant she keep insisting that the screen wasn't covered. I finally asked for her supervisor and he told me that we will repair the phone not replace it. I was fine with that, but he said if we find out that the screen was damaged because of something you did they will send it back to me non-repaired and if I still wanted it fixed that they would charge my a minimum of 200 dollars which is stupid because a newer version of my phone is 150 with a two year contract. I am just mad because they act like they would go bankrupt if they replaced the screen on the phone I paid 500 dollars for. Does anyone else feel like i was treated badly.