NEW out of the Box from Panasonic TC-P55GT30, SCREEN Broken.. talked to "customer service" my complaint was sent to "senior managment" Still no response...Customer service is a joke!

I received an e-mail saying that my e-mail were selected for the winning prize of GBP500, 000. My main worry is fraud. Pls assist.

As like many others I bought a $1700.00 Panasonic TH50PX60U Plasma that after 2 years does not work 10 blinks of death.Seems like now days everything is about high
profits and staying ahead of the competition at the expense of the consumer any problem will be addressed (after warranty runs out) just put it out on the market
and the next model will probably have the fix.The only way to response is to personally to consider that company out of business so not only the type of product you bought
but all products from that company in this case Panasonic.

Very Dissatisfied Consumer: Guy Lazzaro

The mail forwarded to Panasonic is as follows, Irrespective of this they want us to pay 8600.00 Rs.

________________________________________
From: [email protected] [mailto:[email protected]]
Sent: Monday, October 18, 2010 2:23 PM
To: Aman Monga
Cc: [email protected]; [email protected]
Subject: Re: Complaint Registration NO- 019680 Dated: 16.10.2010


Dear Sir,

We thank you very much for purchasing our product. We are in receipt of your E Mail Dated 17th Oct 10 addressed to our Help Line. We have noted the contents there in. We regret for the inconvenience caused to you. We are sending a reminder to our concerned ASC/Branch Manager of your territory.

He shall check the same and revert to your self at the earliet.We have listed the Mobile Number of the person responsible for future communication.Who will assist you to ensure the call is closed.

Mr.Vinod Sharma, Mobile Number 9717441553

Should you require any other assistance feel free to contact us.

Assuring of our best service attention.

Yours Faithfully,
For Panasonic India Private Limited


Gayathri
Executive-Customer Care

Best Regards,
Customer Care Cell
Panasonic Customer Care Help Line Nos:
1860 425 1860 [ BSNL / MTNL Customers ]
044 - 22352501 [ for others ]
Helpline ID :[email protected]


"Aman Monga" <[email protected]>
10/17/2010 11:21 PM To <[email protected]>
cc
Subject Complaint Registration NO- 019680 Dated: 16.10.2010


Dear Sir,

This is to state that I hold one of your premium product- 42” Plasma TV purchased on June-2009.
Two days back I noticed that the interface of the plasma went blank. The switch (to switch on/off the plasma) red light was only blinking. I immediately lodged a complaint for the same. The engineer visited my house and without opening the plasma he told me that they need to take the same to the workshop for evaluating the problem and cost. I was surprised that how can one determine the cost without even checking the TV thoroughly.

My concern is as follows,

1. The guarantee period at the time of purchase was 1year, and now it is over by 3.5 months. I should request to be excused for any charges as guarantee is post 3.5 months.
2. The engineer didn’t evaluated the problem and cost at the site and was insistent to take the TV to the workshop


I would like to state that I come from a middle class family and irrespective of this I bought a costly TV because of Panasonic good brand image and paid for this through EMI and never imagined that I need to spend hugely in repair in 16 months of purchase. Earlier I used Panasonic Top Dome 21” and never had any problem with the set for whole 8 years of usage.

I hereby would request you to intervene personally and solve the problem.
Many Thanks in Anticipation.

Aman Monga
Hose No-2261
FF
Hudson Lines
Delhi- 110009.
# Mob No- 98180 65052

Complaint Registration NO- 019680 Dated: 16.10.2010

I bought a Panasonic microware oven to replace my old 18-year-old one. Three months later, the unit stops working with a H97 error message, which by the way, would I have done my homework, I would have known this was a very common failure with this product and definitely would have not bought it.

After calling Panasonic technical support, they tell me that I need to bring the unit to an approved repair site. The closest to my house was 1/2 hour away. There was no other option other than hauling the bad product to this place. I dropped the unit on a Tuesday. After a week, I called the repair center on a Wednesday and they tell me I might not have my microwave oven back until the following week because the technicial looked at it the day after I dropped it off (Wednesday), the part was ordered the day after (Thursday) and it usually takes 5-10 business days to get the part, which means I will not get my repaired oven back possibly for another week or two. All together over a month without being able to use a product bought only 3 months ago. That is unacceptable and very poor customer service.

Needless to say this will be the last time I or any member of my family will be buying *any* Panasonic product. Not only the product quality is questionable but the hassles this company puts customers through in order to have something that should have not broken that soon to begin with, repaired, is unacceptable.

I am going to pick up the broken unit and Ebay it to recover some of the money I wasted on this bad product and I will go out to buy a new one which will certainly not be a Panasonic. I am sure glad I did not buy a Panasonic big flat screen T.V.