Panasonic
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Category: Electronics
Contact Information
India
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Panasonic Reviews
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mfed
August 17, 2010
Warranty, Customer service
Purchased a Lumix DMC-FS25 for my daughter. Midway through a trip to Europe, camera stops working and says "Incorrect battery". Cust. Service says it's covered under warranty, send to service center. Service center says it's scratched on the casing so warranty does not apply. Buyer beware. Unless you plan on leaving your camera in it's box, do not buy a Panasonic camera. Zero customer service. And by the way, camera was not dropped, kicked, thrown, stepped on, sat on etc. Just used normally. Stick to Canon or Nikon!
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vikram77
June 5, 2010
faulty LCD TV
To
National Consumer Disputes Redressel commission
Awing 5th Floor, Janpath Bhawan, C.P., New Delhi-110001.
SUB: File case against Panasonic Company
It is to be submitted that I Vikram Ahuja R/o. C-5/73-b, Lawerence Road, New Delhi has purchased Panasonic LCD (Model No. TX32LX80C) from K Square Network, 90 Raja Garden, New Delhi on 23/11/2008 for Rs.32, 300/- Invoice no. R-642.
After 1 ½ months we faced problems with this LCD as it is showing signs of problems.
1)Every time we switch on this LCD there are sounds and sometimes it blinks with sounds as there is problem of sparking inside the LCD.
2) Now on 13/01/2009 we just play loud music on LCD and after that we just shut down this LCD and very next morning we just switch on the LCD it shows no screen on LCD.
• And very next morning I have complained the dealer explaining all the problems I have faced and he has send engineer for the same, after seeing he has told us that this is under warranty and it will be repaired or replaced according to the conditions with assurance that very next day company’s car will pick up the LCD set and within week we will get our LCD but when waiting for whole day next day they just changed their statement of replacing or repairing our LCD and used very abusing and rude language with me and my wife as we belong to middle class family we need your help and support to take proper action against this company as they are cheating us and if necessary action is not taken they will take undue advantage with others also, so to stop them for doing so there should be some action needed against them and provide us our compensation by repairing or replacing this LCD as soon as possible.
his is reference to Consumer case#84/09 against Panasonic TV at Janak
Puri Branch under judgement of Mr. J.P. Sharma.
This case was file 1.5 years back and still we have not recieved any
result due to regular delay and misbehaviour from court at Janakpuri
as they do not listen or help to consumers.
We consumer are totally helpless by such a treatment as consumer
courts have forget that
these are held to provide us justice but they are frustrating us by
such a response.
We had purchased a LCD TV for Rs.34000/- which stops functioning after
1 month of purchase.
1) On first visit from service engineer we were told we will recieve
replacement withing i week but after regular follow ups dealer
neglected to provide any help i.e . K Square network.
2) No jobsheet was provided by service engineer and they misbehaved
with me and my wife.
we complained to local police station and filed written complaint
against them.
3) We again called the service engineer and he without any physical
check asked for Rs.26000/- from us and again no job sheet was provided
as they neglected to give the same.
4) We have been fighting for last one and half years but not given any
justice as we have filed this case with lot of hope.
5) We have been given a date every time we go for hearing and when
asked anything they
opposite party.
This is last and final request to help in this regard as if not given
any justice we have to take backfoot step by taking this case back.
There were lot of hope from consumer court but such a behavior is
taking all the trust we were having.
Hope you will help us in this regard.
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Tristen
June 3, 2010
Faulty Item - dissapointed customer care
After a year of suspecting my Panasonic answer machine was sporadically not recording messages when callers thought they were leaving messages I started screening calls and found very occasionally it indeed did not record.
Although out of warranty I was very angry I may have missed business calls as customers later told me they had left messages which never recorded and sent it back.
They could not replicate the problem even though I had physically witnessed it not recording. They decided not to take my word for it and did not offer any recompense.
Will not buy Panasonic again.
Model in question was Digital Cordless Phone ( with answer machine ) KX-TG8090E.
What annoyed me most was I had proof that their faulty machine cost me business - I had witnessed it not recording albeit very occasionally. There tests could not replicate the fault and decided I must be lying but what for ? all I wanted was credit to buy another machine from them.
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Barmenr
April 23, 2010
Avoid at all costs
I sent my Lumix camera for warranty repair. I included the required information. I now get a letter addressed to someone who has a last name similar to mine asking for the required information. I called the number listed several times and always get "no one is available to take your call." I call the general Panasonic 800 support line and it is totally automated with no option that helps with my problem. Why would they give out a telephone number and then have no one to answer it???
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Mike9876
April 21, 2010
Atrocious technical support
Our company recently purchased a new UF-8200 industrial fax machine. An error came up stating to contact the dealer, and the fax machine ceased to print incoming faxes. The operating manual is over 100 pages, the troubleshooting section is only one page. I contacted Panasonic tech support only to be redirected three times to other 800 numbers. Finally I got someone on the other line and they told me to send an email to Panasonic, so that I could receive a pin number and then be able to talk with tech support. Two days later no response, no pin number, and tech support still refuses to talk to me over the phone. This is absurd; furthermore, the $1, 200 fax machine is outdated, cumbersome and as of now breaks down quickly. Hope this helps future buyers.
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Daydreamer
April 6, 2010
No Warranty?
In less than 2 months my Panasonic DMP-BD60 started playing some of my widescreen DVD's postage stamp sized on my 42" HDTV. I was over the 30 day warranty period with Amazon so I called Panasonic. After an exhausting 50 minute conversation with Sheldon in Jamaica I discovered that Panasonic will not honor their one year warranty on parts and labor because Amazon is not a licensed dealer. They basically told me to go away. Amazon did help me out with this though. They extended their warranty to cover my period and only charged me the shipping. I now have a Sony and it plays all my disc fine. Panasonic and myself are through. Also, I won't buy electronics from Amazon again. I don't know who or what licenses they actually hold.
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Tsakele
March 9, 2010
I will never buy from Panasonic again
I tried to order a DMC-TS1G digital camera directly from panaSonic .com. the order was placed on 30 May and the website said it would ship in 3-5 days. On the 13th of June it still hadn't shipped, so we called. After talking with customer service they said they didn't know why it hadn't shipped yet and a manager would call me back within 24 hours.
As they promised a manager called on the 14th and promised the item would ship by the 15th. My bank, whom we'd contacted since the charge had gone through several days before, was told the same thing. Come the 22nd the item still hasn't arrived, so I called again. I'm once again told "we don't know why it hasn't shipped" and I'm promised a manager would call again. The manager never calls. I call again on the 23rd and I'm told the item won't even ship until the 25th, over 3 weeks after the initial order and 10 days after a manager promised me it would ship. the customer support representative gave no reason and refused to let me speak with a manager, saying only that a manager would call me within 24 hours. after this run-around I was quite upset I asked to speak with a manager immediately. the response I received was "have a nice day" and the call was terminated.
this has been by far the worst experience I have ever had with customer service. I will NEVER buy from panaSonic again. if it's this difficult to buy from them I'd hate to imagine the pain I'd go through if something broke on the product.
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varad
September 20, 2009
Poor Products and services
I just bought a refridgerator from panasonic and within a week it stopped working then the company sent some one to rectify it but it is now hapenning very often .If the company does not replaces it or takes any action im for sure going to CONSUMAR COURT...
im from delhi
my mailing addrs is
[email protected] |
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4ever
August 29, 2009
Terrible company
I purchased a Panasonic DVD player; I believe that. I have owned the player less than two years and started to see where some DVD's would fail to load. This has only affected two DVD's so far, the most recent being "Gladiator". When the DVD attempts to load, it fails with the message, "Please check the disk". In searching the internet, I found others with this problem and was required to send the player to NEI Inc. in Atlanta for an "upgrade". I was told that this company was the only one to perform this upgrade which cost me $65. I have yet to receive the player back. I am very disappointed with this. You can imagine the embarrassment of getting ready to enjoy a DVD over the holidays only to find out that there appears to be some defect in the player. I would like to receive a refund on my $65 which would improve the chances that I will ever trust Panasonic again.
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rescuelady
August 12, 2009
Microwave-Full Size 2.2
Panasonic should stop making microwaves, apparently nothing has improved since our last purchase a year and six months ago. Best buy salesman had told us that Panasonic had come along way since our last purchase. The reason we stayed with Panasonic was because after buying trim set for $170.00, we didn't want to buy that again with another microwave, SOO- we stuck with Panasonic, and again we bought the more expensive model, and it just died, didn't have it even 2 yrs. The last one was the more expensive model also, and it was in the shop three times for two weeks each time, and only lasted less than 2 yrs. What a joke!!
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