I tried to order a DMC-TS1G digital camera directly from panaSonic.com. the order was placed on 30 May and the website said it would ship in 3-5 days. On the 13th of June it still hadn't shipped, so we called. After talking with customer service they said they didn't know why it hadn't shipped yet and a manager would call me back within 24 hours.


As they promised a manager called on the 14th and promised the item would ship by the 15th. My bank, whom we'd contacted since the charge had gone through several days before, was told the same thing. Come the 22nd the item still hasn't arrived, so I called again. I'm once again told "we don't know why it hasn't shipped" and I'm promised a manager would call again. The manager never calls. I call again on the 23rd and I'm told the item won't even ship until the 25th, over 3 weeks after the initial order and 10 days after a manager promised me it would ship. the customer support representative gave no reason and refused to let me speak with a manager, saying only that a manager would call me within 24 hours. after this run-around I was quite upset I asked to speak with a manager immediately. the response I received was "have a nice day" and the call was terminated.

this has been by far the worst experience I have ever had with customer service. I will NEVER buy from panaSonic again. if it's this difficult to buy from them I'd hate to imagine the pain I'd go through if something broke on the product.

This is my first time lodging a complaint on any company be it online, verbally, or in a document. I have NEVER felt so strongly against a company as I do Broadway Photo. They bring NEW meaning to unethical business if they are a business at all. They are a bunch of crooks. I ordered a camera on Oct 9th and they held up my order on the basis to UPSELL ME FOR A $100 BATTERY on the premise that the Panasonic battery only last 10 minutes before dying. I told them that I found it hard to believe that Panasonic would make a battery only capable of lasting 10 minutes. They told me that I was wrong. WHAT LIARS. Furthermore when I ordered the camera on the 9th it stated that on their web site it was in-stock and ready to ship, when they forced me to call them on the 10th, the guy told me that the camera was in stock and would arrive in three business days. On the 13th miraculously NO PRODUCT TO SHIP AND NO DATE TO SHIP...but guess what they had other cameras they could sell me! The guy that screwed me was Mike Sicheri. This guy Mike Sicheri stated that it wasn’t his fault; he works on salary, and only fulfills orders. Mike Sicheri further blamed the problem on how the company was set up and refused to transfer me to a Supervisor rather send me to customer service that would NEVER pick up. I called numerous times and got hung up on or transferred to NO ONE. PLEASE... I BEG OF YOU, don’t waste your time going through what I went through DO NOT ORDER FROM THESE COMPANIES regardless of their price.

PS:
After all was lost and I went to cancel the order via their website it stated:

“The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.”


Looks like I’ll be taking this up with my credit card company! Freaking CROOKS!

We purchased a DVD player in July 2007. We immediately had problems which we contacted customer service. The sevice center we were sent to was the beginning of many problems. There was poor communication between panasonic and the repair center. Then, the repair center did not send the proper paper work for replacement. After compaining to both parties, no measures were taken to correct the situation. Panasonic promissed a replacement unit would be sent to my house so I would not have to drive
2 hours to pick it up from the repair center. After 6 weeks I finally got a call from the repair center to pick up my new DVD player. I made 4 phone calls to panasonic to express my frustration and serveral calls to the service center. No actions were ever taken to please the CUSTOMER.

Since November of 2006; my television has been under constant repair. Having the lamp replaced was no big deal; but apparently when my tv needed major repair and the technician put everything back he left some screws out that held up the lamp; making it slip and cause my tv to once again break.

Another technician came out and he didn't catch the main problem; just replaced the same big part and lamp and left. Now a third tech finds the actual problem; but I was supposed to have someone come out today September 6,2007. I waited between 8-12 for the technician. No phone call, nothing.

I wasted an entire day waiting. Normally I will get a call by 8 a.m. I called that 800 number and the guy tells me, "Oh someone did call you several times, but your phone lines must have been down." I told him my phone was fine and if people called me all morning with no problems why would Sears have a problem?

He had no answer; but told me he didn't know why the technician was a no show, and I would have to reschedule for Monday. I spent a lot of money for the warranty to be extended to protect my 42 inch tv; but I want Sears to know, I will never buy anything big again.

I followed my parents who loved Sears and in the beginning for me Sears gave me the best service I had ever seen. Now I am so disappointed how no one seems to know anything and all I get is hold please while I connect you to another department and so on and so on.

Since November my television has worked for maybe 3 months total.

After over 20 years of being a Sears follower, it ends for I will never think of buying anything from Sears again.

On 9 September my new digital camera, a Panasonic DMC-TZ1 arrived. Six weeks later I had to hand it in to Digitec, the company in Panama that repairs Panasonic Products.

The lens unit broke. A complaint that is apparently quite common for this type of camera. I have found several other people who wrote about the same complaints and they ran out of this particular spare part, so it had to be ordered from Japan. And I am still waiting. The camera has now been in repair for much longer than I have owned it. I will not be able to make any pictures over X-mas because the camera will not be repaired by that date. And since Panasonic and Digitec kept telling me the camera would be ready by next week for about two months, I did not buy another one. Buying a Panasonic product is a decision I deeply regret.