I frequent Panera Bread both in Glastonbury, CT and Bristol, CT and usually have decent food and friendly service. Today, while ordering the 'pick 2", the "sales person" (Shannon) started arguing with me about what I ordered. I assured her I knew what I had ordered since I was reading from the menu. She became "agitated" and after a short debate she decided to submit my order as I ordered it. She was visibly angry and grabbed my money and then threw the change down on the counter. I complained to the resident GM who said she would file a complaint. She also said she corroborated my story with another sales person since this type of backup is required when dealing with human resources. I'm not sure about Panera Bread's HR department, but in many companies these staff functions aren't very proactive in dealing with complaints. The person(s) who should deal with these types of poor customer service issues should be the ones that are impacted by lost revenues. BTW, prior to Shannon "waiting" on me, she spent an inordinate amount of time taking an order from a family with a young kid who couldn't decide what she wanted to drink. Her parents were similarly indecisive and while they debated this decision, the lunch line grew longer and longer. Finally the kid decides on hot chocolate...great, lets move on. Incredibly, Shannon prolonged the agony by asking the kid if she wanted it in a mug or cup...more indecision, more waiting!!! And the line gets longer and longer and the customers get angrier and angrier...