I called in a order for a turkey sandwich for pick up on 4-14-10 and ate it after leaving the store. I ate half of the sandwich. 2-3 hours later I had severe diarrhea and vomiting. I was vomiting in my car just trying to get home. Later I went to immediate care and was treated for food poisoning. I had it in the past so I know the symptoms and in those two other cases were not as severe so I didn't need to seek medical attention. I called the manager Albert when I knew I was sick from the sandwich to hopefully keep anyone else from getting sick. He filed a complaint and was unapologetic. I called 4/15/10 and spoke to manager Ralph to let him know I needed to seek medical attention he was extremely rude! I asked him if anyone else made a complaint and he said no. The way he answered the question was rude and vague. I asked him no one has ever complained of getting sick ever or just not recently? While I was speaking he kept repeating no and hung up. I cannot believe that a manager would act in such a manner. I went in to a business today and I mentioned getting sick there and the woman said she had a tuna sandwich there a couple of weeks ago and she was sick for three days. I asked if she got sick approximately 2 hours after eating it and she said yes. She just thought she had the flu. Unfortunately a lof of people just assume that and they do not report it. The Panera manager stated that it couldn’t have been from them because food poisoning takes 24 hours. That is untrue. From the internet: Symptoms of food poisoning cause by Staphylococcus aureus start more suddenly, usually within two to eight hours, and are more severe. The next time you eat something and shortly after your body is doing everything possible to get rid of it and just prior you had no other symptoms, you most likely have food poisoning. Use your voice to help prevent others from getting sick and bring it to the businesses attention. Hopefully you will get a good manager that shows compassion and concern. That has been my experience in the past but not this time. Since Panera Bread has been so rude I will do what I can to let others know about my experience.

Management is extremely immature and disrespectful. They put down there employees, making rude comments about customers(how they are dressed and how they look) yelling and putting the employees personal business out to the public and making a scene. Also instead of them yelling and just standing there they could step up and help each other out. I had also gone to the Panera bread in Shrewsbury Mass and they treat there employees equal and kind they actually have respect there its ran a lot smoother.

i whent today at panera on the mall at 2:30 pm and it was my first time there and a girl with black glasses help me alote i dint know wat to oder and she gave me some tips of they u pick 2 [frontega and the mac&cheese] everything was good just like she told me but i dint like the guy who called me for the food fat and tall really rude and dosent know how to talk and i took my tray and sat down to eat and i went back to ask a passcode for the bathroom and he totally ignored me so the gir next to him said 134 i was really upset about his atitude well like a hour later i saw a mice by the coffee area i was totally grosed out about this i custumer called the girl who help me with my oder and she took it outside came back in and she whent to the bathroom when i was leaving the store i saw the dark skin guy with a dark blue long sleve shirt kicking the mouse its sad that people saw this and dint do anything about this . I WILL NEVER GO THERE AGAIN!!!

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Filed on: September 19 2009

Filed by:
Debra Coleman
700 Custer Ave
Evanston IL 60202

Filed against:
Panera Bread 645
1700 Sherman Ave
Evanston IL 60201

Complaint Description:
I have a very serious complaint towards your franchise located, 1700 Sherman Ave, Evanston - (847) 733-8356. My 12 year daughter and her friends went to the movies and decided to go to Panera Bread for lunch. Like most 12 year old girls they had money to get food but not soda so they asked for water. When given the cups for water, mind you only three of girls were confronted. The only Caucasian girl in the group was not harassed. My daughter, my granddaughter and their friend of Hispanic and African American nationality, were accused of stealing soda. There cups were snatched from them and they were told to leave the store. Frighten and embarrassed by the store manager, Matt Toren they left the restaurant. One of moms called the restaurant and spoke with one female manager, who apparently just came on her shift as Mr. Toren was not available. A very upset Maria Tovar asked to speak with the manager that was involved, Mr. Toren who called her back and stated that the 4 girls were harassing his staff for water. They were stealing soda and having meltdowns. Further questioning Mr. Toren who could not provided any evidence that the girls were doing any of these things, stated that they did not say or do anything that warrant the threat he made to call the police. It was store procedure and since the girls look like they were in college and not 7th grade which they are. The store apparently has problem with college and school students coming into the store behaving badly. However what does this have to do with these girls who were not doing anything but trying to get water. This manager assumed the girls were some former customers that came in did these things. He assumed since they were of color they were stealing. He in fact, lied to the other parents, that these girls were having meltdowns, stealing and harassing the staff without getting any information on them for the police. He offered no support to his claims regarding this behavior. I feel that my daughter and her friends were harassed by this Store manager because they were of color bottom line. I won't settle for my daughter and her friends being treated this way by anyone. I have a lot of connection and I plan to let everyone know about the way these young girls were treated at your establishment. These are bright and lovely girls, citizens of Evanston, Illinois whom have never been in any trouble. I am appalled by the action of this manager, Matt Toren. He can't assume that all groups of females and people of color are the same. I plan to pursue this complaint to the highest level I can go because this is highly offensive especially since his attitude was completely different with the mothers of the girls of color and the white father of the other girl. Thank you.

Your Desired Resolution:
I am not sure in this case

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I just got back from Panera and I am very dissatisfied. My order was SUPPOSED to be a U PICK 2, broccoli cheddar soup w/ chicken caesar salad substitute balsamic dressing; no caesar!! EXTRA french baguettes
As I was ordering, I found it very rude that the cashier along with the rest of the employees seem disinterested in their customers. No hospitality, no smiles, no acknowledgement of the guests whatsoever.
Once I got my order and got into my car, I noticed my french baguettes were missing. I ran back in and said to the lady "excuse me, my bread is not in here" she handed me a bag with bread in it and I politely asked her if I could have an extra piece. She replied; "I already gave you two". Since I had another order, that second piece of bread was not for me so I did not ever get my extra piece. I was very upset.
THENNN, when I got home, I noticed my salad had caesar dressing, NOT balsamic like I had asked for. Since I was very hungry, I tried to eat the salad with the caesar dressing, but couldn't stand the fishy taste of it. I had to throw out my food and was extremely upset.