My daughter's original phone quit working. We have insurance through At&t. The phone was replaced with a 'reconditioned' Pantec Lazer on May 23, 2011. We paid the $50 deductible. My daughter noticed the charger board loose when she plugged it in, & thought nothing of it. On June 24, 2011 the Pantec went dead & wouldn't take a charge. After 3 hours of transfers & disconnects, it was determined the Pantec's battery was bad. We received a new battery the next day. The phone still wouldn't take a charge. Called At&t again. After answering several questions we were told the loose charger board voided the warantee and we would have to pay another $50 deductible to replace the phone.