I have worked at this company for a while now. I have seen delivery drivers get paid minimum wage from clock in to clock out, to minimum wage inside the store and 4 dollars an hour on the road. The full delivery fee does not go to the driver. If gas is 4 a gallon, the driver gets 1.20 out of a 2.25 delivery fee charged to the customer. At the end of the shift the manager multiplies 3.25 times the drivers road hours to calculate what tips the driver should claim on taxes. This way the company does not have to pay the minimum wage make up. On my side of town the driver doesn't make good tips, but the company still makes them claim the amount.
If an hourly assistant goes into over time, they are made to clock in as a driver amd deliver to save labor.
The company spends more money on video cameras, so the owner can watch all the stores from home than they do on employee benefits. There is zero morale, just squeezing what bit of life there is out of someone and moving on to the next. Then the company complains when they are understaffed.
And there is no open door policy, if you complain to a supervisor, he tells half the company amd the person you complain about.
I have seen my location go through 6 GMs in 3 years. If you want a raise you have to hit a bonus, or else you get paid under 600 a week to work 70+ hours.
Bonuses are hard to hit when stores are understaffed do to not paying enough.
There are no breaks given, drivers get told ... You sit in your car while you deliver, thats all the break you need.
Some GMs under staff the closing assistant to save labor and the assistant cleans the store. When the GM closes they have enough help so they dont have to clean. Then one of the closers gets told they don't get paid to take a break and smoke right after the GM just smoked.
Very horrible work environment!

We had called the store for the pizza's for carry out. A female representative mentions 20 to 25 minutes. I go over to pick up the pizzas about 30 minutes after i called. A female cashier asks for my telephone # and asks for the money for the pizza's. I mention to her I would like to see the pizza's. She replies they are not even made up and requests me pay for them while i wait. I mention to her no i would like to see the pizzas and then i will pay for them. So I am waiting for a while and then the time gets too long so i leave. It's amazing that they did this. I call the store later to try to speak with a manager and a female who is not clear with her name mentions she remembers the pizzas and doesn't seem all that concerned about the situation. So i ask her what is her title and she responds back she is the shift manager. I ask her how can this occur and she replies back it got busy and is defending this situation. I mention to her why did you promise 20 to 25 minutes when it was about a hour for the pizzas. This was so unfair to do this to me so i mentioned to her may i have the name of the store manager. So this shift manager mentions to me she does not want to give me her store managers name. This is incredible not even giving me the store managers name. They did not want to take responsibility over this situation. This could of very easily been avoided by this shift manager giving a accurate time like 1 hour. This should not occur. Today is 5/21/11 and the store still hasn't responded back even after several attempts to contact the store and i even emailed their corporate office.

I live only about 10 minutes away from this papa johns so thats why I always used to order from them that is until I realized the people working there are complete idiots. the first time I ordered from them I gave them my address in Paterson NJ and they said ok no problem give it 45 minutes after an hour and a half I got a call from the driver asking donde estan tu casa (he didnt speak a word of english) i gave the phone to my mom and she gave him the address and cross streets he said those streets dont exist we finally figured out he was in Hawthorn not Paterson how do you possibly confuse the two names finally nearly 2 hours later I get my pizza with no apology from the driver and not even so much as an offer for at least a free soda with my next order. Thinking this was just an isolated incident I ordered from them again this time from my job again i waited this time the driver did speak English but sent the pizza to Hackensack instead of Saddle Brook again how can you mistake the 2????? So the final straw was when I ordered again for my family at home I talked very slowly and gave meticulous directions to my house over an hour later no pizza I call them back and ask where is my pizza the girl says its on its way be patient another half hour passes I call back and ask to speak to the manager and ask again where is my pizza he tells me the delivery man came to my house rang the bell and nobody answered a bold faced lie because 1 my house doesn't have a doorbell only a brass knocker and 2 even if he used the knocker I was sitting in my sofa right next to the door watching tv with my mom waiting for our pizzas. So I told him his driver is lying and never sent the pizza and he then changed his story saying he called from outside my house but my cell phone was out of service I told him check your caller id because I'm talking on my cell phone right now the same one I used when I placed my order and as a matter of fact my cell phone never gets disconnected because I work for at&t and they never disconnect employee lines so please stop lying and send me my pizza he said he wasn't lying and hung up the phone on me I called back and asked him for his corporate complaint number to which he said stop calling and harassing me we don't have a complaint line so I google searched it and got the complaint line number and left a long complaint on the voicemail but never received any apology from the corporate office to this day I refuse to order from that branch because I know I'll never get my pizzas from them on time.

I phoned in an order for an XL, 2 topping Pizza for 11.77 plus tax-the man on the phone-(Eric M.)-per the receipt.
said"he thought that another customer was lying "even though I had just read the coupon and told him that it was from a current phone book, that was just received! I stated it sounded cheap ; the phone operator agreed however, it was in the current phone book and did not expire until 12/2011.
He said he would sell the pizza due to a special for $12.00 plus change. I said "ok"-I got a 2 liter soda along with the pizza-the total was $15.31-hence the problem- I gave my son $20.31 and said several times get $5.00 dollars back-for the change!
After 2-3 calls for directions, the pizza was delivered-the driver took the $20.31 from my son and said "thanks"
he then left when I asked for the change my son said he took the whole $20.31 and left.


THIS WAS A SCAM AND A RIPOFF! I WILL NEVER USE PAPA JOHN"S IN NORMAN OKLAOMA AGAIN!
I still have my receipt.

Papa Johns makes good pizza but after you eat it it gives you a stomach ache. They used to have rice crispy treats and now they are gone.