On Wednesday June 13, 2007 @ 10:13pm I placed an order by phone for the first time to papa johns pizza in fall river MA. After viewing from the web site what I and my 15month old were going eat for a late dinner I choose a pizza pie and an order of chicken tenders. How a peperochini ended up in my order in the box and to my house is what I'd like to know. My toddler son opened the box after it being delivered and had taken the HOT pepper out of a pizza box where to my knowledge was a large PLAIN pizza and eaten a piece of this nice sized pepper. Now crying from a Hot pepper most adults wont even consume as well as myself my 1yr old son is in tears and looks to be in pain! Why was that there and its papa johns fault my son feels this harsh pain...

Recently my husband tried to purchase a pizza at Papa Johns with a coupon.

No where on the coupon could you determine for sure when the off expired. It only said a limited time in very, very small print. In some places it said 30 days and the date was 5/30/08 on some.

And one other complaint is why can they not cook the dough done all the way through?

We should be grateful for customers!!! It is a treat for us to buy "take out" these days.

We need to wake up and visit the real world.

On 01/19/08 I placed an order with my local Papa John's pizza to deliver one large 3 topping pizza, one 2 liter Sprite and one cinnamon pie. Well, when my order came in (well within the time limit) I took my items, paid the driver and proceeded to fill my empty belly with this pizza I had been craving. Well, when the the meal was over, I could feel my mouth watering in anticipation of this cinnamon pie. Truth be known I wanted the cinnamon pie more than the pizza but my friend wouldn't let me eat the sweets before the meal, so I waited. Anyway, I opened the box that my cinnamon pie was supposed to be in only to find cheese sticks?! I recognized that an error had occurred, heck they happen to everybody, so I called the store and spoke to the mgr. asking that he send out the correct pie and I would gladly give back the unwanted cheese sticks. This is where things started to coast down hill. The mgr. told me that it would be 2 hours before he could get the driver back to me to get my correct order to me because he had only one driver on duty. I was not happy but told him, "okay". Apparently he told me this 2 hour wait thingy to discourage my request because once I accepted he immediately said that he would rather not send his driver back to me keep and he would prefer that I keep the bad order and next time I called in he would give me cinnamon pie for free, as long as I called within 14 days, because he would post the information for 14 days. I was not happy, not in the slightest but I was a good egg and agreed. 01/24/08 I placed an order for a small 3 topping pizza and requested my owed cinnamon pie. Now things just go completely down hill. The young lady who answered the phone was friendly but it was obvious that she was without a clue. She had no idea about the bad order from 01/19/08, the mgr, never posted a thing about it and after having me explain the whole story to her 3 different times over a 10 minute period, she then put me on hold and eventually passed me to her night mgr. This guy (Javier Jasoy-not sure if this was his real name because he purposefully mumbled his name when I asked 3 different times, even when I asked him to spell it) now asked me to repeat the same story yet again and then he tried to explain to me that nothing was posted and they really didn't know if I was telling the truth. Now I hit the roof, 15 minutes on the phone trying to place an order for food that they OWED ME, that I paid for and this jackel is huffing at me like I'm some sort of problem child when in truth I am a paying customer who has put more than my share of money into Papa Johns pocket over the last 15 years. I am not happy by this mishandling, irresponsible and horribly nonbusiness like treatment and behavior. How can such a "franchise" exist where the business essentially steals from it's customers. I don't know how else it can be viewed since they took my money for a product they refused to then provide. This was not my problem, I did not cause it and to be treated to the 3rd degree by some ineffectual, under educated "manager" is more than I am willing to allow. I want my money back for my cinnamon pie and want to have nothing further to do with this location if not this company. If the company is willing to allow the dregs of the business community represent them, then they will lose loyal customers such as myself no a daily basis. I did ask for the name of the Saturday (01/19/08) mgr., who started all of this and Javier, mumbled his name each of the 5 times I asked for it and even when I asked him to spell it he slurred his words and mumbled his response. I say slurred and mumbled but in truth he was using his broken english as a means of avoiding my direct questions but aside from those questions about names, he spoke clearly with everything else?!?! The name that I was able to get out of him for the 01/19/08 mgr. was Rates Hanna. Rates Hanna?!?! This is a fake name if I ever saw one and this is supposed to be a business where they handle food that goes into your body and they won't even tell you the name of the mgr. responsible?! In the end I canceled my order and opted to send a written complaint instead. With everything that had transpired and the obvious shadiness of the location I decided it would be better for me to be hungry for the night than to eat anything they prepared. This location at 1111 Fulton Street, Brooklyn, NY 11238 @ ph# 718/399-7272 is the worst franchise out there and the parent company needs to be informed immediately of their complete lack of customer service skills.

I recently filed an employee application out at a Papa Johns Pizza in Memphis TN. to deliver pizza. They asked for proof of insurance and I provided it for them. Problem is: They do not tell prospective drivers that they're (The Drivers) not covered by non commercial personal car insurance if an accident occurs during a delivery. In fact the manager told me I should not have mentioned where I would be working to my insurer and as well told me that he/she is encouraged not to tell applicants that personal car insurance will not cover the drivers if they are involved in an accident. Quite deceptive of them to do this. Maybe it should have been obvious to me but they certainly make a point of not mentioning it to new delivery drivers. Why even ask for proof of insurance if it is not worth a dime to delivery drivers? Again a deceptive move on Papa Johns Pizza. I will never again order a pizza and have it delivered from them being that I would feel like I am encouraging this unsavoury business practice.