I initially bought a "best of" CD through buy.com's marketplace. Since it was a marketplace item, the seller ended up being Papa Media. After waiting two weeks for my CD to be shipped, I sent them an email requesting the purchase be canceled. Even though I made this request through their website, it was returned to be as not being a known email. When the CD arrived it wasn't the correct one; it was actually no where near the right CD. It was also unwrapped and opened so that the CD was loose and the covers (it was a three-flapped CD case) weren't closed properly. I sent them an email that day letting them it would be returned and looked on their website for their return policy. No address was listed so I sent it to the address that was listed on the envelope. I got delivery confirmation and waited a week before contacted about my refund. I emailed them several times and left at least three messages on their voicemail. All I received were automated emails and no return phone calls. Since I paid through paypal I was able to open a dispute. They're now asking me to return the product, something that I told I already did. Also, because I threw out the confirmation #s, I'm in jeopardy of losing the case so now I have to return to PO and see if they can pull it up again.

PapaMedia is a horrible company that doesn't respond to their emails or are capable of returning a customer's phone call.