I order (from France) a book from PapaMedia (Helsinki School, vol.1). although I had indicated the ISBN number in my order, they sent me after two months vol.2 instead, for a cost of $153.44 (this volume 2 can be found in any photography bookstore for $50).
I returned the book to papaMedia immediately (for a cost of $40).
Now, not only they don't reimburse me, but only credit my account to buy from their website, but they keep more than $40 (crediting me only for $111.15), and they don't reimburse me the shipping costs.
Compared to all the other bookselling sites I have been dealing with (Abebooks, Amazon, FNAC, etc.), this is very bad practice.
Don't buy from PapaMedia!!!

Several months ago I ordered a 5 Volume set of books for a class from PapaMedia.com. When the order arrived I found 1 book in the box. When I contacted PapaMedia.com they told me to ship the book to Canada and pay for delivery confirmation. Total cost for the international shipping $14.26. Then the book came back refused. I was then told to send the book to NY with delivery confirmation. Total cost for this shipment: $8.50. A month later I reviewed my credit card bill and discovered I had received a refund ONLY for the original cost of the wrong book which they sent me! They hadn't even refunded me the $3.50 cost of the very original shipping. Long story short I have exchanged well over 30+ emails with them and they refuse to pay me the $26.26 they owe me. To quote them 'you will receive a refund of your initial shipping fee plus the same amount as a return shipping credit.' This is absurd because my original shipping cost was $3.50 because it was a stateside shipment without delivery confirmation. They will only pay me $7 even though they cost me $26.26! For the record I still haven't even received the $7. I am angry beyond words with this pathetic company! In the course of my early emails with them I asked when I would be refunded postage, but as I reread the correspondence I can see they were dodging the question.