I paid an upfront fee of $5, 000.00 dollars for this company to help me with my loan modification. I hired them in April of 2010, my home went into forclosure in July of 2010. The forclosure date was set for October 13, 2010. They did not return phone calls to me, they lost my income tax papers and did not keep track of my file. I was transfered to 3 representatives to help me, but none did. I made the majority of the phone calls to my loan company and realized I had paid so much money for a service I could have completed myself. I was relaying information I had received from my phone calls to them. I could not believe what was happening! On October 7th I received a FED X from my loan company. It was a proposed agreement to modify my loan. It had to be signed and returned with a cashier's check for the amount of my new loan. It was to be returned by October 11, 2010 or my home was going to be forclosed on the 13th. I consulted with my representative and he was absolutely no help! he said to sign or lose my home. I was upset! He was supposed to help me negociate, but did nothing. I ended up signing a loan modification for more than I was told by my representative. At first I was told my new payment would be 1, 300.00 dollars. Then I was told between 1, 500 or 1, 600. I ended up paying more to my mortgage company to keep my home. My payment went up $60.00. I lost out on 5, 000.00 and definately did not get a fair loan modification. I feel I was pressured into signing the new loan modification to keep my home and the company that was supposed to help gained 5, 000, without doing anything for me.