I'm beyond through with doing business with this company. I initially spoke with Matthew Kenison April 24 or so. I signed up, paid $750 for a custom web site that would allow me to add audio and video which would play on my site. No more than 2 days later, that amount changed to needing an additional $250 because of the flash intro design I wanted. I looked over my paperwork and it did state flash 'banner, ' not intro, so i made arrangements and paid for the intro.

Ok, so we start the process and i'm assigned an acct manager, Sara Nilson. I'm telling u, right out the gate, I'm picturing their work environment as a big telemarketing center where the reps hit a bell when they make a sell. Anyways I get my acct manager and we play phone tag a few times, but it's no issue. Throughout the entire process, even before it starts, I reiterated to both Matthew Kenison and Sara Nilson that I have to have accessibility to my site because I'm an indie film maker and would update my site quite frequently. So I can't afford the luxury of sending my audio and videos to HWD to upload. In the end, after my "custom" site was completed, I still can not add video and audio to my site. To do this, per Austin in Tech Support, I'll need to spend an additional $1200 to add a juke box for the mp3' and some other contraption for the videos. I'M LIVID. I had been communicating my needs well before the design stage took place. I spoke with a gentleman in customer service who assured me Austin was reffering to something else and that he would get someone to call me back to train me on how to add my footage. Ok, fine. I'll calm down and await the phone call. Who purchases a website to display their art only to have to LINK THEIR WORKS, rather than display it on the CUSTOM WEB SITE? Yes, it gets worse.

When I began complaining, this is where communication ceased. My acct manager Sara would not return emails or phone calls. Matthew Kenison, who signed me up, would no longer take calls or answer emails. When you call customer service, you always get someone who's going to take care of it, but ask for a Supervisor, and that person is ALWAYS in a meeting and can't come to the phone. My designer finished my site May 13th. As of May 22nd, my site looked completely the same. My site went "live" so I began advertising and pressed HWD to train me on adding footage to my site. I had visitors come back to me and say 'Your sites blank; where is the footage?" In addition, the flash intro I paid additional monies to had yet to be completed. At this time I CONFIRMED that I can either add LINKS TO MY footage, which will take my visitors away from my website, OR I can embed video. Yes EMBED VIDEO like you can on myspace and facebook, only with them IT'S FREE OF CHARGE TO HAVE A PAGE ON THEIR SITE. Why would I have spent over $700 for a blah web site with embedded videos?

When I contact Heritage/Hit web design for a refund, JoshW (Yes, he's the Josh Wallace you will read about from other complaints when u search the web) tells me all accounting's offering is $83.33 (yes, out of the $700+) out of what I spent for a site that was still incomplete and not functioning the way I was told it would. RUN RUN RUN RUN. This amount was the portion the cost for the flash intro I wanted. I didnt feel comfortable just giving up another lump sum of money after being hit with a surprise so suddenly. So I opted for pmts.

This company should not be allowed to conduct business. I contacted the better business bureau and they had well over 400 complaints, but the trick to their madness is they resolve the complaints, so in essence, it appears they're doing everything right. What the BBB should be investigating is why these complaints are coming up in the first place, not simply as complaints resolved so it's no harm, no foul.

The time and energy it takes from you to deal with this on a daily basis is so draining. And I thought all I signed up for was a custom website. Nightmare. Do not use this company. My first red flag should have been I'm in GA and they're in UT. You can[t conduct business this way. You have no control as the consumer because it's not like you can make an apppointment and meet with the design team face to face. I'm regretting ever coming across this website. I simply want a full refund for services not rendered and I'm battling in a tug of war for that.