My son purchased a shirt to wear to a party. The shirt was a dress shirt that is folded and stacked in the store. It was his size and he liked the shirt.

When I unfolded it to iron it it had a hole in it appearing to be where someone could have possibly sliced it with a razor while opening a box. I only wanted to exchange the shirt for another one like it. The store is closing and the manager informed me that all sales were final, then he repeated himself and reminded me that it didn't mean that all sales were final unless they had a hole. The shirt cost 79.50, my son had to really dig deep to even afford the shirt the shirt is not wearable. I asked if he could not not do this on the reputation of the store and of course he replied "sorry". This is an upscale store with a commendable reputation, I am extremely disappointed in the way this was handled.